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Blended learning: how can we optimise undergraduate student engagement?
© The Author(s). 2016
Received: 9 December 2015
Accepted: 26 July 2016
Published: 4 August 2016
Blended learning is a combination of online and face-to-face learning and is increasingly of interest for use in undergraduate medical education. It has been used to teach clinical post-graduate students pharmacology but needs evaluation for its use in teaching pharmacology to undergraduate medical students, which represent a different group of students with different learning needs.
An existing BSc-level module on neuropharmacology was redesigned using the Blended Learning Design Tool (BLEnDT), a tool which uses learning domains (psychomotor, cognitive and affective) to classify learning outcomes into those taught best by self-directed learning (online) or by collaborative learning (face-to-face). Two online courses were developed, one on Neurotransmitters and the other on Neurodegenerative Conditions. These were supported with face-to-face tutorials. Undergraduate students’ engagement with blended learning was explored by the means of three focus groups, the data from which were analysed thematically.
Five major themes emerged from the data 1) Purpose and Acceptability 2) Structure, Focus and Consolidation 3) Preparation and workload 4) Engagement with e-learning component 5) Future Medical Education.
Blended learning was acceptable and of interest to undergraduate students learning this subject. They expressed a desire for more blended learning in their courses, but only if it was highly structured, of high quality and supported by tutorials. Students identified that the ‘blend’ was beneficial rather than purely online learning.
In the last 20 years, medical education has undergone unprecedented change with a new focus on interactive, more student-centred learning [1–3]. This has been driven to a significant extent by technological innovation . A key part of this evolution has been the increasing use of e-learning or online learning [5, 6]. This has become a key component of medical education as students become more computer literate, computers become more readily available and the demand for technology-based learning at a time convenient to the learner increases [1, 7]. In recent years there has also been increasing pressure on staff resources and space as student numbers have been increased, so moving some learning from the classroom into a more self- directed online learning environment has been employed as one way to cope with this issue. From a learners’ cognitive perspective, it is thought that self-directed learning allows individuals to focus effort on useful information that they do not already know and enhance retention of material .
Despite the advances in online technologies it is recognised that as medicine is a practice-based discipline, it is not possible or desirable to fully replace traditionally medical education with online learning . As Khogali asks’ how can internet-based learning advance medical education?’ . Increasingly there is discussion about how both traditional and online teaching can be combined for effective (‘blended’) learning [1, 9]. According to Whitelock and Jelfs , blended learning is the combination of tools embedded within an e-learning environment or the combination of a number of pedagogic approaches irrespective of technology used. Littlejohn and Pegler  introduced a different approach called ‘blended e-learning’ which shifts the emphasis from the combination of online and face-to-face delivery to the design approach as the main focus. The ‘blend’ aims to find the correct balance between face-to-face and online teaching methodologies. This also integrates well with the idea of a ‘flipped classroom’. This is a concept developed in the 1990s by Walvoord and Anderson which takes much of what is learnt in a group learning environment (i.e. a classroom) and puts it into an individual’s learning space . Individuals learn independently and then come together for dynamic interaction in group sessions . A tool based on this philosophy has been developed at Imperial College London called the Blended Learning Design Tool (BLEnDT) . The pedagogic framework which forms the basis of BLEnDT uses the learning domains (psychomotor, cognitive and affective), in order to classify the verb of each learning outcome an online or face-to-face format [15, 16].
There have been generally positive student opinions (both undergraduate and postgraduate) reported in the small number of studies into blended learning in healthcare education environments, but students’ perceptions varied considerably with the nature of online and face-to-face components, subject content and accessibility to computers [17–22]. These studies took a variety of different approaches to the blend as, unfortunately, the term ‘blended learning’ has been applied to a range of teaching tools and methodologies, from the basic recorded lectures on- line to complex interactive e-modules . There have been no studies to evaluate the teaching of pharmacology to undergraduate medical students through blended learning, although there has been some success with blended learning for teaching pharmacology to nursing students and post-graduate dentists [21, 23].
In the current study, we report students’ views of a blended learning package embedded within a module taken as part of an intercalated BSc in Pharmacology. Staff were interested in reducing the number of lectures within this module and spending more in-class time in interactive sessions. The faculty were interested in using blended learning to create this change and there was also a wish to develop reusable learning resources which could be used with future cohorts and potentially in other programmes.
What factors optimise undergraduate students’ engagement with blended learning?
How do students perceive blended learning?
Design of module
In Imperial College London, all medical students undertake an intercalated BSc year in their 4th year of study during which they specialise in a subject of their choice. Pharmacology is one of the options available and every year about 20 medical students and 5 final year biomedical science students complete this programme. The course is modular, with 3 × 5-week modules followed by a 10-week project. The blended learning course was embedded in the final taught module which primarily deals with neuropharmacology. Prior to this development, the content in this module was largely delivered by lectures with supporting tutorials. The staff were interested in reducing the number of lectures dedicated to the more basic concepts early on in the module so that more in-class time could be dedicated to understanding more complex principles including lecturers’ own research which adds depth to the module. In order to benefit optimally from this rich and complex material the students must be fully comfortable with core concepts.
The module was redesigned using BLEnDT, a tool developed within the School of Medicine in Imperial College London . Readers wishing to use the tool are invited to contact the e-learning team at Imperial College London (email@example.com). However, there are alternative tools available, for example that devised by Laurillard and colleagues .
The courses were developed in HTML5 using graphic reach animations and involved students clicking through a series of screens covering the teaching material which was split into bite-sized “chunks” of knowledge. Animations were used to demonstrate complex sequences of neurotransmitter interactions and interactive quizzes were embedded into the course. The courses were split into small chunks of knowledge following the segmenting principle which suggests the idea of identifying the number of elements or concepts and the interactions between them in order to break complex concepts into small parts and present them sequentially . According to Mayer , when a learner receives a continuous presentation combined by several interrelated concepts, the cognitive system becomes overloaded by the demand of too much essential processing. Therefore by using segmenting the learners engage with essential processing without cognitive overload.
The students were timetabled to complete the new online courses on two separate afternoons. Tutorials then followed a week after each course which covered the learning outcomes identified as best delivered in a collaborative way.
This study was primarily a qualitative study with a quantitative element to supplement the data collected. It took place at Imperial College London Medical School in Spring 2015. Students completed the self-directed online modules and immediately a 45-minute focus group was carried out with the emphasis on usability of the resource and factors that enhance engagement. These participants (n = 14) were convenience sampled from the complete cohort of 26 students (21 medical students who had chosen pharmacology for their BSc option and 5 final year biomedical sciences students). A further two focus groups of 1-hour duration each were carried out after completion of the entire blended module and after students’ end of year exams. All 26 students were invited to participate and 12 took part in these focus groups (n = 9, n = 3), five of whom had also taken part in the first focus group. Students were provided with lunch but no other incentive was provided to recruit participants into a focus group. Qualitative data was analysed thematically. By the end of the third focus group, saturation of themes was reached. The focus groups were recorded and transcribed by a person (CEM) who had not been involved in the development or teaching of the module or the original design of the research study.
A questionnaire to capture demographics, self-reported computer literacy and students’ satisfaction was distributed for completion online or on paper after the conclusion of the module. It was developed in-house by the research team and incorporated existing questions used in previous questionnaires at Imperial with some additional questions from ‘Usability Evaluation Method for E-Learning courses’ developed by Zaharia and Student Satisfaction Survey form developed by Naaj [18, 27]. The 12 students who took part in the last 2 focus groups completed the questionnaire on paper, and an additional seven students who were unable to attend a focus group completed it online. Questionnaires were analysed with the aid of Stata v14 (StataCorp, Texas). A median score on a 5-point Likert Scale (1 - strongly disagree, 3 - neutral, 5 - strongly agree) was used to demonstrate average students’ scores.
Student demographics, computer literacy and satisfaction with the blended learning course
Students (n = 19)
Mean age in years (SD)
Numbers of males/females
10 males, 9 females
Median score on 5-point Likert Scale (Inter Quartile Range [IQR])
I feel confidence using a computer to complete basic tasks
5 (IQR 5–5)
On an average week, I use the internet everyday
5 (IQR 5–5)
Median score on 5-point Likert Scale (IQR)
Overall I was generally satisfied with the blended learning task
4 (IQR 4–5)
Given a choice I would enrol in another blended learning course
4 (IQR 4–5)
I wish there were more blended learning courses available in my subject area
4 (IQR 3–5)
I would recommend this course to my peers
4 (IQR 4–5)
Purpose and Acceptability
Structure, Focus and Consolidation
Preparation and Workload
Engagement with E-learning component
Future Medical Education
Purpose and acceptability
Blended learning was generally regarded as both acceptable and interesting for students but only if it was highly structured (as discussed below) and delivered in the right way (for example, using high quality animations and interactive quizzes).
Students felt that the e-learning component should not be a replacement for face- to-face teaching but rather should ensure they were prepared for a topic covered in the tutorial and therefore ready to engage in the face-to-face teaching more efficiently. Tutorials were felt to be the key component because they engaged students and allowed instant clarification of questions. The fact that tutorials can be quickly adapted to students’ learning needs was deemed essential.
“E-learning to deliver basic knowledge. Tutorials for questions and developing ideas” Student 1
“If you have misunderstood something, it [the tutorial] gets you back on track” Student 2
“The most efficient approach is to have the e-learning beforehand and then you have a contingency tutorial to check or to ask any questions or to briefly skim over it” Student 3
“so often you turn up to a lecture and they jump in so far beyond your knowledge… And you can’t ask effective questions because you don’t know the fundamentals to start with” Student 4
Structure, focus and consolidation
Students identified good structure and clear signposting as key for the blended learning modules to work. They noted that the structure of building upwards from simple to complex ideas was logical and made learning points more connected, making for better consolidation and allowing an overview of the whole topic.
Consistent signposting was identified as essential across both the e-learning and tutorial components with ‘core’ and ‘minor’ topics clearly distinguishable. Students reported that this would help them focus on the key learning points since that they found it difficult to distinguish the key topics in a new subject area.
Consolidation was mentioned many times in the context of tutorials consolidating knowledge acquired from the online learning. However, students also reported that they went back to the e-learning at times to clarify points from the tutorial and consolidate that knowledge in greater detail.
There was a high level of satisfaction amongst the students with the interactive components like animations and quizzes, which they reported increased engagement and improved understanding.
“It’s better to build upwards rather than fill in the gaps” Student 4
“Because we had already been exposed to it [the receptors] before in the e-course, when we went over it again it was much easier to understand” Student 5
“[the information in e-learning] is all presented equal” Student 2
Preparation and workload
Students highlighted concerns that blending courses would increase workload because the e-learning component has background reading incorporated. They admitted that they would have not normally have completed the pre-reading and that by being incorporated into the e-learning they were being forced to do it. They saw the need to signpost ‘core’ and ‘background or minor’ topics as essential to prevent work overload. Students were concerned that lecturers would be too tempted to put extra interesting information into the e-learning because they could and advised faculty to consider blended modules as a whole to ensure that the total content remained a manageable amount of material.
“you need to be careful about how much you put in there because it’s easy to put too much” Student 5
“basically consider the content as blended i.e. as one” Student 6
“if i knew what was kind of going on before I went to things,
I would just learn so much more” Student 4
Engagement with E-learning component
Students had concerns about the scalability of blended learning to a wider cohort, highlighting that this particular module worked because it is involved a small number of students with a particular interest in the subject matter. There was considerable debate amongst the students about the best ways to ensure students engaged and used the e-learning resource before the tutorials, with many predicting that their peers would not use it to the same degree and therefore would come the tutorial unprepared. Suggestions to improve engagement included tracking individual use of the e-learning course by student ID number, placing an expiry date on access to it and providing timetabled sessions in which to complete the e-learning elements. Other students did not want any restrictions and felt that they should be encouraged to be self-motivated learners.
“You’ve got to be responsible for your own actions” Student 7
“The problem is, the old age problem, is making sure people do the e-learning beforehand” Student 8
“People do take it [the e-learning] less seriously” Student 2
Future medical education
Students identified a number of different areas and topics to which they felt blended learning could add value. These included both pre-clinical and clinical topics, although as 4th years they had only completed 1 clinical year. They noted that it would be particularly useful for getting 1st year students to the same level of knowledge and understanding at the beginning of their programme of study. They also suggested a range of other topics particularly those that were taught in fairly short and self contained modules such as renal and musculoskeletal medicine. The formative quizzes were felt to be particularly helpful and they all agreed that they wanted more ways to check their knowledge.
There was some variation in the perceived best purpose for the blended learning. Some students wanted e-learning courses to be available during the first part of every topic, with follow-up tutorials later on. Others felt that they preferred the e-learning to be for relevant supplementary material.
Students had a positive response to the online component reporting that e-learning was highly appropriate to teach basic knowledge which is then extended in tutorials. Students identified that the fact the blend rather than a purely online learning module was beneficial. This is in line with what educationalists already understand about the impact of blended learning to facilitate the ‘flipped classroom’ model . Students can self-teach basic knowledge but need experts for the higher levels thinking skills such as synthesis or evaluation of knowledge  which are better delivered by tutorials. The challenge for medical educators is to ensure engagement with the online self-directed component of the module. This initial learning should allow students to fill in the gaps in their knowledge by focusing them on what they do not know which may enhance retention . There is also evidence that learners are often biased in how they select new information to learn  and therefore there is often a need for a prescriptive balance between allowing ‘curious’ learners to fill the gaps in their knowledge and dictating what are the most important points within the learning material. This might be less of a consideration with a small cohort where the student to teacher ratio is favourable as was the case in this study and the teacher can highlight gaps in knowledge more easily through tutorials. However there needs to be careful consideration on what impact using self-directed online learning might have with large numbers of students. Care is needed when introducing blended learning on a large scale if, for example, there were plans to use this for the whole student cohort of 320. This is echoed in other studies which have suggested that blended learning can be introduced on the large scale but requires careful planning and organisational change and support . Despite this, students could see the uses of introducing blended learning for some subjects for the entire cohort. BLEnDT provided a structured way to develop the module by analysing clearly defined learning objectives and provided a quantitative split between objectives best taught by self-directed learning and by collaborative learning. This overcame the potential problem of how to structure a ‘blend’.
Educators must be mindful about the amount of content they put into the online component of the blended course. As this project demonstrates and the students made clear, the whole module needs to be considered as one continuous learning experience with an amount of content appropriate to that. Students spent a range of time completing the self-directed work sessions which were designed to be approximately 2-hours in length. We found that students could not differentiate between core topics and background information. This is in line with previous work on this subject  and emphasises the need for consistent signposting and structure.
Students requested that detailed notes be made available from the online learning courses as well as the tutorials. This raises an interesting question of how much responsibility students should take for their learning experience. This may have important implications in further online or blended courses of this nature. There is some evidence that re-reading or highlighting pre-fabricated notes is not an effective method of learning  and therefore providing detailed notes may not be entirely beneficial. Students might potentially engage more with high level thinking (such as synthesis) when they make their own revision notes .
Medical students identified several topics which they felt could be delivered in a blended format across pre-clinical and clinical medicine and suggested that it could be applied to most areas of their medical studies. As discussed before, scaling up for use with large groups of students may present a potential problem. Other studies have suggested that blended learning is ideally place to teach subjects that traditionally have received only a small amount of time within the curriculum, such as dermatology, radiology and ear, nose and throat surgery [31–33]. These topics are also quite visual in nature and may lend themselves to blended learning where interactive images can be incorporated into the online learning component. Students within our study reported an increased engagement and understanding with visual animations on complex pharmacology concepts. This suggests that topics that require students to visualise or recognise 2 or 3 dimensional images or processes could work well with blended learning.
One of the advantages of using a blended course instead of purely online learning is that resources can be updated more easily since tutors can highlight how scientific knowledge has advanced in the tutorials. This is especially true when the online part of the module provides more basic science which is least likely to change, whereas high-level cutting edge ideas can be explored in the tutorial.
There is enormous potential in medical education for more ‘reusable learning re- sources’ to be developed and shared . The new online courses created in this study could be made available for use in other parts of the medical course as well as biomedical science programme, which might reduce the duplication of learning resources. There is also the potential for the sharing of resources between institutions.
A limitation of this study is that this project was relatively small and therefore provides no information about the scalability of blended learning. This will need to be explored in further studies. In addition, this study was performed within an intercalated BSc year with students specialising in pharmacology, who were likely to have a greater than average interest in the subject. This might increase their likelihood of engagement with the blended learning course.
This paper explores students’ perceptions of blended learning, within one advanced pharmacology module and also within the wider medical school curriculum. It has demonstrated that high quality blended learning is welcomed by undergraduate students in preference to either face-to-face or online alone. The factors that optimise students’ engagement with blended learning are that the e-learning component is highly structured and of high quality and that the blend includes the face-to-face component. They do not want to see complete replacement of didactic teaching with online learning. Careful consideration should be given to the learning design process of blended learning in order to ensure an effective ‘blend’ so design tools such as BLEnDT may help. Careful attention needs to be paid to the structure of the blended learning experience particularly around sign-posting and logical sequence of learning from the basic to the complex. Students were keen to see more blended learning and they perceived blended learning to be acceptable and of interest to undergraduate students.
BLEnDT, blended learning design tool; BSc, bachelor of science undergraduate degree; HTML5, hypertext markup language version 5
The authors thank the Medical Education Research Unit of Imperial College London for providing funding for this study and for financial support of CEM. Following in house design, the e-learning components were purchased from Upside Learning (https://www.upsidelearning.com). Finally, the authors would like to thank our students for taking part in this study and for providing us with their thoughts and feedback.
Availability of data and material
Student ages, gender and programme of study have not been included, since the small number of students might allow the identification of individuals. Anonymised focus group transcripts have been deposited in Zenodo (www.zenodo.org) and can be found at doi:http://dx.doi.org/10.5281/zenodo.58015.
SNS and MTT designed the study. MTT, AA and AH designed the e-learning module. CEM and TDB collected the data. CEM analysed the data. CEM and SFS wrote the original manuscript. CEM, SFS, SNS and MTT contributed to revisions of the manuscript and all authors approved the final manuscript.
The authors declare that they have no competing interests.
Consent for publication
Ethics approval and consent to participate
The Imperial College London Medical Education Ethics Committee (MEEC) studied the proposal and determined that the project did not require ethical review. Only projects which undergo full review are allocated a MEEC number. All students registered for the programme took part in the activity which was a timetabled teaching event. The whole group of students were invited to attend the focus groups – no individual students were approached. Focus groups were conducted by a member of staff (TDB or CEM) who does not teach or examine BSc students. Students who chose to attend the focus groups and complete the questionnaire were deemed to have given consent to participate. No registers were taken or names collected and there was no follow up of non-participants.
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