Table 2 Construct Reliability and Validity of the ICSS (n = 170)
ICSS | Mean [95% CI] | Std. Dev [Std. Err] | AVE | alpha | CR | ICC [95% CI] | n |
|---|---|---|---|---|---|---|---|
General | 4.53 [4.47 to 4.59] | 0.47 [0.030] | 0.46 | 0.81 | 0.83 | 0.81 [0.77 to 0.84] | 6 |
Say | 4.55 [4.48 to 4.62] | 0.53 [0.033] | 0.58 | 0.84 | 0.85 | 0.84 [0.80 to 0.87] | 4 |
Hear | 4.53 [4.46 to 4.60] | 0.55 [0.035] | 0.68 | 0.89 | 0.89 | 0.89 [0.87 to 0.91] | 4 |
Clear | 4.13 [4.04 to 4.22] | 0.70 [0.045] | 0.54 | 0.75 | 0.82 | 0.75 [0.70 to 0.80] | 4 |
Ask | 4.16 [4.08 to 4.25] | 0.68 [0.044] | 0.58 | 0.85 | 0.85 | 0.85 [0.81 to 0.88] | 4 |
Feedback | 4.36 [4.29 to 4.32] | 0.57 [0.037] | 0.64 | 0.87 | 0.88 | 0.87 [0.85 to 0.90] | 4 |
Admire | 4.41 [4.33 to 4.48] | 0.58 [0.038] | 0.58 | 0.84 | 0.84 | 0.84 [0.80 to 0.87] | 4 |