Table 6 Frequency distribution of satisfaction levels of students and employees with skype software and its components during the COVID-19 pandemic
Component | Educational institution | Satisfaction level with the Skype software | Statistical test result | |
|---|---|---|---|---|
Satisfaction with the component | Dissatisfaction with the component | |||
Number (percentage) | Number (percentage) | Pvalue | ||
User-friendliness of the platform’s appearance | Employees | (74) 410 | (26) 70 | 0/03 |
Students | (83) 240 | (17) 40 | 0/006 | |
Easy access to the software | Employees | (97) 520 | (3) 60 | 0/85 |
Students | (93) 260 | (7) 20 | 0/20 | |
Appropriate volume of educational content | Employees | (82) 450 | (18) 100 | < 0/001 |
Students | (62) 180 | (38) 100 | < 0/001 | |
Instant access to the content | Employees | (84) 471 | (16) 39 | 0/002 |
Students | (83) 240 | (17) 40 | 0/01 | |
Appropriate timing for presenting questions and answers | Employees | (83) 460 | (17) 90 | < 0/001 |
Students | (79) 220 | (21) 60 | < 0/001 | |
Appropriate feedback in the system to questions and answers | Employees | (66) 370 | (34) 180 | < 0/001 |
Students | (66) 190 | (34) 90 | < 0/001 | |
Interaction among learners | Employees | (58) 320 | (42) 230 | < 0/001 |
Students | (76) 210 | (24) 70 | < 0/001 | |
Interaction between the instructor and learners | Employees | (55) 300 | (45) 250 | < 0/001 |
Students | (76) 210 | (24) 70 | < 0/001 | |
Time consuming system | Employees | (34) 200 | (66) 350 | 0/1 |
Students | (41) 120 | (59) 160 | 0/07 | |