Table 4 Distribution of satisfaction levels among students and employees with adobe connect system and its components during the COVID-19 pandemic
Component | Type of learners | Satisfaction level with the Adobe Connect System and its components | Statistical test result | |
|---|---|---|---|---|
Satisfaction with the component | Dissatisfaction with the component | |||
Number (percentage) | Number (percentage) | Pvalue | ||
User-friendliness of the platform’s visual design | Employees | (78) 390 | (22) 110 | 0/30 |
Students | (39) 110 | (61) 270 | 0/02 | |
Easy access to the system | Employees | (56) 280 | (44) 220 | 0/09 |
Students | (46) 130 | (54) 250 | 0/001 | |
Instant access to content at all times | Employees | (33) 165 | (67) 335 | 0/104 |
Students | (21) 80 | (79) 200 | 0/003 | |
Easy access to support services | Employees | (56) 280 | (44) 220 | 0/02 |
Students | (56) 160 | (44) 220 | 0/01 | |
Appropriate timing for presenting questions and answers | Employees | (67) 340 | (33) 160 | 0/119 |
Students | (39) 110 | (61) 270 | < 0/001 | |
Effective feedback within the system for questions and answers | Employees | (55) 265 | (45) 235 | 0/02 |
Students | (50) 140 | (50) 140 | < 0/001 | |
Interaction between teachers and learners | Employees | (44) 220 | (56) 280 | 0/04 |
Students | (50) 140 | (50) 140 | < 0/001 | |
Time consumming nature of the system | Employees | -- | (100) 500 | -- |
Students | (46) 130 | (54) 150 | 0/002 | |
Internet speed | Employees | (56) 280 | (44) 220 | 0/69 |
Students | (61) 170 | (39) 110 | 0/05 | |
Increase in learning due to online nature | Employees | (22) 110 | (78) 390 | 0/16 |
Students | (25) 70 | (75) 210 | < 0/001 | |