Table 6 Training topics within Skills domain ranked according to consensus

In your view, how important is the following topics in the course?

B3.1.3

Specific communication techniques to find out about patient’s own explanatory model of their illness and their expectations regarding the treatment (e.g. people-centered communication, explanatory models approach)

B3.1.5

Introduction to working with interpreters properly and efficiently

B3.1.3

Basic conversational techniques (e.g. respectful and sensitive communication, reflective listening, emphasizing, managing difficult situations and conflicts, negotiating)

B3.1.4

Exercises to learn to use simple lay language to explain medical content and procedures to patients

In your view, how important is the following topics in the course?

B3.1.7

Opportunities and best practices in working with interpreters

B3.1.9

Patient-centred communication with translator (how to keep the patient involved)

B3.1.15

Awareness of interpreters’ limitations (e.g. knowing medical concepts, terminology)

B3.1.10

Building trust in the trialogue

B3.1.11

Handling of sensible issues

B3.1.16

Dangers and disadvantages of using lay interpreter

B3.1.13

Clarification of the role of the interpreter

B3.1.12

Clarification of the professional role of the health care provider in an encounter with an interpreter

B3.1.6

Challenges in working with interpreters

B3.1.14

Communication with the interpreter regarding expectations towards him/her

In your view, what other actors/sectors are important for the interasectoral collaboration?

B3.3.2

Social workers

B3.3.15

Interpreters and mediators

B3.3.7

General Practioners

B3.3.5

Mental health professionals and counsellors

B3.3.8

Family and relatives