Table 5 Summary of results according to hypotheses in T1 and T2

H₁

Expectation -> Perceives ease of use and Usability

0.19

2.75

0.0030

Yes

0.21

2.92

0.0020

Yes

H₂

Expectation -> Perceived usefulness

0.47

5.81

0.0000

Yes

0.49

7.16

0.0000

Yes

H₃

Anticipation -> Use

-0.15

1.75

0.0410

Yes

-0.02

0.32

0.3740

No

H₄

Self-efficacy -> Perceived ease of use and Usability

0.40

6.44

0.0000

Yes

0.40

6.17

0.0000

Yes

H₅

Knowledge -> Use

0.23

2.64

0.0040

Yes

0.26

3.86

0.0000

Yes

H₆

Perceives ease of use and Usability -> Anticipation

-0.12

1.52

0.0640

No

-0.11

1.25

0.1070

No

H₇

Perceives ease of use and Usability -> Preferences

0.50

7.17

0.0000

Yes

0.50

7.33

0.0000

Yes

H₈

Perceives ease of use and Usability -> Satisfaction

0.40

6.01

0.0000

Yes

0.34

5.77

0.0000

Yes

H₉

Perceives ease of use and Usability -> Use

-0.11

1.05

0.1480

No

-0.08

0.88

0.1890

No

H₁₀

Perceives ease of use and Usability -> Perceived usefulness

0.26

3.12

0.0010

Yes

0.22

2.88

0.0020

Yes

H₁₁

Preferences -> Use

0.22

2.02

0.0220

Yes

0.09

0.81

0.2090

No

H₁₂

Satisfaction -> Use

0.07

0.65

0.2570

No

0.26

2.56

0.0050

Yes

H₁₃

Perceived usefulness -> Anticipation

-0.28

3.92

0.0000

Yes

-0.30

3.22

0.0010

Yes

H₁₄

Perceived usefulness -> Satisfaction

0.44

6.43

0.0000

Yes

0.54

10.95

0.0000

Yes

H₁₅

Perceived usefulness -> Use

0.17

1.89

0.0300

Yes

0.27

2.91

0.0020

Yes

R² Anticipation

11.7%

12.5%

R² PEOUU

22.4%

23.7%

R² Satisfaction

48.4%

54.1%

R² Use

30.2%

45.9%

R² PU

35.0%

35.6%