Table 1 The content of the patient safety education program

Basic Concepts of Patient Safety

Introduction of patient safety and laws

Introduction of medical institution certification mark

Importance of patient safety

Definitions & incidence of medical errors

Types of Medical Errors

Medication events

Healthcare-associated infections

Surgical errors

Laboratory errors

Documentation

Patient Falls

Pressure ulcer

Risk Management

Identify the risk

Risk analysis (Quantify & Prioritize Risk)

Strategies to reduce, eliminate or transfer risk

Continuous monitoring

Effective communication

Being an Effective Team Player

Team & Values, roles and responsibilities

Learning styles

Listening skills

Team coordination

Effective leadership

Characteristics of successful teams

Effective communication and communication tools

Conflict resolution

Evaluation of team performance

Patient safety activities

Learning from errors to prevent harm

Being an effective team player

Patient identification

Bedsores prevention activities

Fall prevention activities

Infection prevention activities

Nine Patient Safety Solutions

Look-alike, sound-alike medication names

Patient identification

Communication during patient handovers;

Performance of proper procedures at correct body sites

Control of concentrated electrolyte solutions

Assuring medication accuracy at transitions in care

Avoiding catheter and tubing misconnections

Single-use of injection devices

Improved hand hygiene