Table 5 Rotated factor matrix
Items | Factor | ||
|---|---|---|---|
1 | 2 | 3 | |
Sender clearly confirmed or corrected the check back | 0.932 | ||
Receiver repeated what they heard (not just “I understand”) | 0.928 | ||
Sender offered assessment based on situation and background | 0.725 | ||
Sender described situation succinctly | 0.671 | ||
Sender stated clear recommendation about what should happen | 0.624 | − 0.418 | |
Receiver asked clarifying questions from sender when receiving handover | 0.774 | ||
Sender provided additional background info | 0.377 | 0.484 | |