Table 2 Behavioral assessment instrument items
Associated Competencies | Items |
|---|---|
Structured Communications | 1. Sender described situation succinctly |
2. Sender provided additional background info | |
3. Sender offered assessment based on situation and background | |
4. Sender stated clear recommendation about what should happen | |
Closed-Loop Communications | 5. Receiver repeated what they heard (not just “I understand”) |
6. Sender clearly confirmed or corrected the check back | |
Asking Clarifying Questions | 7. Receiver asked clarifying questions from sender when receiving handover |