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Table 4 Mean frequencies of clusters of RIAS categories for trainee dentists at the start and end of training

From: What impact does postgraduate clinical training have on empathy among Japanese trainee dentists?

Clusters

At the start

At the end

Wilcoxon

Mean

SD

Mean

SD

Z

P

Total utterances

94.44

22.78

93.50

28.76

-0.792

0.428

Relationship building

4.98

1.78

4.84

1.92

-0.662

0.508

Positive talk

37.20

14.02

36.31

15.47

-0.694

0.487

Negative talk

0.00

0.00

0.02

0.13

-1.000

0.317

Emotional expression

2.47

2.17

1.14

1.53

-3.948

0.000**

Facilitative behaviors

21.55

7.24

21.08

8.74

-0.630

0.528

Counseling/direction

0.00

0.00

0.00

0.00

0.000

1.000

Gathering medical data

6.59

2.93

5.19

2.41

-2.990

0.003**

Gathering psychosocial data

1.23

1.39

0.75

0.99

-2.544

0.011*

Gathering dental data

20.00

5.43

23.52

6.94

-3.164

0.002**

Gathering data about other issues

0.00

0.00

0.00

0.00

0.000

1.000

Providing medical information

0.13

0.42

0.20

0.62

-0.659

0.510

Providing psychosocial information

0.02

0.13

0.05

0.28

-0.816

0.414

Providing dental information

0.27

0.67

0.39

1.16

-0.876

0.381

Providing information about other issues

0.00

0.00

0.02

0.13

-1.000

0.317

  1. *P < 0.05, **P < 0.01