From: What impact does postgraduate clinical training have on empathy among Japanese trainee dentists?
 | Item | At the beginning | At the end | Wilcoxon | |||
---|---|---|---|---|---|---|---|
 |  | Mean | SD | Mean | SD | Z | P |
1 | Listens carefully while you are talking | 2.13 | 0.75 | 2.19 | 0.69 | -0.508 | 0.612 |
2 | Understands your worries and uneasiness | 2.03 | 0.67 | 1.70 | 0.75 | -2.427 | 0.015** |
3 | Speaks with appropriate words and speed in plain language | 2.23 | 0.64 | 2.25 | 0.62 | -0.141 | 0.888 |
4 | Treats you as an equal; never ‘talks down’ to you or treats you like a child | 2.30 | 0.55 | 2.20 | 0.60 | -0.974 | 0.330 |
5 | Overall, would you see this dental trainee again? | 2.05 | 0.65 | 2.03 | 0.73 | -0.267 | 0.790 |
 | Total | 10.73 | 2.49 | 10.38 | 2.79 | -0.782 | 0.434 |