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Table 1 Summary of the empathy SJT item content

From: Situational judgment test validity: an exploratory model of the participant response process using cognitive and think-aloud interviews

Item label Component Setting Item summary
CH1 Cognitive Healthcare A patient complains that the doctor never listens to them
CH2 Cognitive Healthcare A provider has trouble getting a medication history from a pharmacist
CH3 Cognitive Healthcare You suspect a patient is lying about their diabetes management
CN1 Cognitive Non-healthcare A friend is going to use unprescribed medications to help them study
CN2 Cognitive Non-healthcare A woman asks you to cut in line at a store when you’re late
CN3 Cognitive Non-healthcare Your family questions your sibling’s relationship status
AH1 Affective Healthcare A patient discusses the recent loss of a loved one
AH2 Affective Healthcare A nurse asks you to discuss a medication error with family
AH3 Affective Healthcare A family gets upset while you review their chemotherapy
AN1 Affective Non-healthcare A parent quickly becomes upset at a grocery store
AN2 Affective Non-healthcare A relative is upset about difficulty conceiving
AN3 Affective Non-healthcare A best friend is visiting and planning to drop out of college
ITEM: CN2
You go to the store to pick up a few things you forgot for a presentation. While standing in line at checkout, someone approaches you and asks if they can cut in front of you. However, there are already 5 people behind you. They mention that their children are at home sick and they are trying to get back as quickly as possible. Letting the person go in front of you will definitely make you late for your presentation.
Rank each of the following response options based on how you SHOULD respond to the scenario. Use 1 to indicate the MOST appropriate response and 5 to indicate the LEAST appropriate response. There can be no ties or duplicates.
_____ Ask the people behind you if they would mind having the person go in front of you.
_____ Acknowledge their situation and let them go in front of you.
_____ Tell them no and that they need to get in line like all the others.
_____ Ask the person what is wrong with their child and determine whether they cut can based on their response.
_____ Tell them that you are also in a rush and ask if they could cut in front of the person behind you.
  1. Notes: A Affective Empathy, C Cognitive Empathy, H Healthcare Setting, N Non-Healthcare Setting; 1, 2, 3 = Item Number