Table 2 Factor loadings of cognitive and social congruence

I 15 Helpful and constructive feedback

0.693

0.120

+

I 18 Seeing tutor as role model

0.690

0.190

+

I 26 Effectiveness of tutorial

0.686

0.354

+

I 13 Effectiveness of the student tutor

0.683

0.223

+

I 12 Being interested in student as learner

0.682

0.364

+

I 5 Being interested in students’ needs and problems

0.670

0.396

+

I 10 Supportiveness of student tutor

0.677

0.472

+

I 22 Trustful learning base

0.672

0.329

+

I 14 Being open and approachable

0.661

0.400

+

I 9 Taking time for questions

0.640

0.381

+

I 11 Showing empathy

0.637

0.371

+

I 24 Successfully passed the course

0.621

0.066

+

I 7 Helping students

0.597

0.402

+

+

I 20 Being interested in students

0.527

0.380

+

+

I 8 Tutor was able to explain students the topics based on their language and knowledge base

0.401

0.072

+

I 2 Similar language

0.175

0.766

+

I 21 Easy and informal communication

0.423

0.673

+

I 1 Same knowledge base

0.101

0.656

+

I 3 Preferring informal contact

0.139

0.634

+

I 19 Stress-free and relaxing learning atmosphere

0.433

0.575

+

+

I 23 Creating an open and non-judgmental learning environment

0.254

0.559

+

I 4 Student wasn’t afraid to tell tutor if they didn’t understand anything

0.461

0.513

+

+