Table 1 Learning goals on the structural, medical and interactional level

On the structural level

 - Dealing with computer systems

 - Importance and management of patient documents / files

 - Laboratory requests

 - Printing / filling out / forwarding (Fax) prescriptions

 - Accounting

 - Overview of expenditures, legal status of medicines (prescription or non-prescription), costs of medication

 - Integration of the medically indicated measures into the patient’s everyday life

 - Interaction with various health system bodies (pharmacies, laboratories, medical specialists, offices etc.)

 - Transfers

 - Documentation

On the medical level:

 - Blood sampling

 - Dressing / wound care

 - Inspection

 - ECG

 - Blood pressure, pulse, temperature

 - Communication

 - Documentation, communication

 - Assistance during sonography

 - Medication plans / prescriptions

On the interactional level:

 - Overcoming language barriers (among other things, encouraging and motivating potential translators, etc.)

 - Identification of cultural peculiarities / differences

 - Respect for and dealing with cultural differences

 - Creating a basis of trust that gives patients the feeling of being cared for

 - Ensuring that important information is not only understood, but also accessible in the long term

 - Identification of orientation markers (temporal / structural / organizational etc.)

 - Dealing with anxious patients against the background of difficult organizational situations (often short-term transit, uncertain future etc.)

 - Dealing with physically and emotionally highly stressed patients / employees

 - Forwarding information to the right places

 - Networking with different health system bodies / telephone contacts