Training residents in patient-centred communication and empathy: evaluation from patients, observers and residents

BMC Medical Education

Table 1 Measures to evaluate the training from patient, observer and resident perspectives

	Pre-intervention	Post-intervention
Patient perspective	- Importance and residents’ performance scores of consultation aspects (QUOTE-COMM) -State anxiety (STAI) -Residents’ empathy and relational skills (CARE)	- Importance and residents’ performance scores of consultation aspects (QUOTE-COMM) -State anxiety (STAI) -Residents’ empathy and relational skills (CARE)
Observer perspective	- Communication skills and empathy (MAAS-global) - Agenda setting (present or not) - Computer use (self-developed protocol)	- Communication skills and empathy (MAAS-global) - Agenda setting (present or not) - Computer use (self-developed protocol)
Resident perspective	n.a.	Expectations and learning goals Positive and improvement point Future of training and education