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Table 1 Measures to evaluate the training from patient, observer and resident perspectives

From: Training residents in patient-centred communication and empathy: evaluation from patients, observers and residents

  Pre-intervention Post-intervention
Patient perspective - Importance and residents’ performance scores of consultation aspects (QUOTE-COMM) -State anxiety (STAI) -Residents’ empathy and relational skills (CARE) - Importance and residents’ performance scores of consultation aspects (QUOTE-COMM) -State anxiety (STAI) -Residents’ empathy and relational skills (CARE)
Observer perspective - Communication skills and empathy (MAAS-global) - Agenda setting (present or not) - Computer use (self-developed protocol) - Communication skills and empathy (MAAS-global) - Agenda setting (present or not) - Computer use (self-developed protocol)
Resident perspective n.a. Expectations and learning goals Positive and improvement point Future of training and education
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