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Table 1 Measures to evaluate the training from patient, observer and resident perspectives

From: Training residents in patient-centred communication and empathy: evaluation from patients, observers and residents

  Pre-intervention Post-intervention
Patient perspective - Importance and residents’ performance scores of consultation aspects (QUOTE-COMM)
-State anxiety (STAI)
-Residents’ empathy and relational skills (CARE)
- Importance and residents’ performance scores of consultation aspects (QUOTE-COMM)
-State anxiety (STAI)
-Residents’ empathy and relational skills (CARE)
Observer perspective - Communication skills and empathy (MAAS-global)
- Agenda setting (present or not)
- Computer use (self-developed protocol)
- Communication skills and empathy (MAAS-global)
- Agenda setting (present or not)
- Computer use (self-developed protocol)
Resident perspective n.a. Expectations and learning goals
Positive and improvement point
Future of training and education