Closed-ended items from the focus groups and interviews |
1. Did the resident introduce him/herself when meeting you and your child for the first time? |
2. Did the resident identify him/herself as a resident? |
3. How would you assess the resident’s skill to explain things in a way that you could understand? |
4. How would you assess the resident’s skill to enter the room with some basic knowledge of your child’s condition? |
5. How would you assess the resident’s skill to determine next steps about care or treatment with you, including any follow-up plans? |
6. How would you assess the resident’s skill to listen to you and speak without interruption? |
7. How would you assess the resident’s skill to understand what you had to say? |
8. How would you assess the resident’s skill to interact with you comfortably? |
9. How would you assess the resident’s skill to interact with your child comfortably? |
10. How would you assess the resident’s skill to be flexible in his/her thinking and approach depending on your needs and those of your child? |
Open-ended items from the focus groups and interviews |
11. What can the resident do to improve his/her interactions with caregivers and their children? |
12. Please use the space below to provide additional comments on the resident’s skills when interacting with you and your child? |
Additional items from reviewed articles |
13. Did the resident wash his/her hands? |
14. Was the resident’s identification badge visible? |
15. How would you assess the resident’s skill to pay full attention to you and your child during your interactions with him/her? |
16. How would you assess the resident’s skill to discuss what to do if your child has any problems or complications related his/her condition? |
17. How would you assess the resident’s skill to explain what he/she was doing for your child and why? |
18. How would you assess the resident’s skill to explain your child’s treatment or prescribed medication, including possible side effects? |
19. How would you assess the resident’s skill to show concern for your feelings and those of your child? |
20. How would you assess the resident’s skill to answer your questions? |