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Table 3 Final coding framework per categories of instrumental and affective communication behaviours

From: Exploring the influence of cultural orientations on assessment of communication behaviours during patient-practitioner interactions

Category Codes
Instrumental Identified problem
Listens attentively
Confirms problem and screens further
Negotiates agenda
Elicits history
Uses open and closed questioning
Facilitates responses
Periodically summarizes
Uses concise questions and comments
Avoids jargon
Establishes timeline
Systematic/organized
Summarizes to confirm understanding
Transitions
Logical sequencing
Appropriate timing
Shares thinking
Explains rationale
Chunks and checks
Assesses starting point
Asks pertinent questions
Gives information
Adheres to regulations
Clarifies information
Contracts with patient for next step
Provides safety nets
Checks understanding
Summarizes session
Affective Greets patient
Introduces self
Confirms identity
Obtains consent
Provides privacy
Demonstrates respect and interest
Positive demeanor
Non-judgmental
Empathetic
Sensitive
Professional
Listens attentively without interrupting
Reacts to verbal and non-verbal cues
Encourages expression of feelings
Eye contact
Facial expressions
Posture, movement
Gestures
Rate of speech
Volume of speech
Tone of speech
Hesitation
Confidence
Assertiveness
Maintains composure
Friendly/Social talk