1. Make the patient feel that I am genuinely interested in knowing what he/she thinks about his/her situation
|
0.69
|
0.18
|
0.21
|
A
|
0.15
|
2. Make the patient feel that I have time to listen
|
0.66
|
0.28
|
0.21
|
A
|
0.13
|
3. Recognize the patient’s thoughts and feelings
|
0.69
|
0.18
|
0.30
|
A
|
0.06
|
4. Be attentive and responsive
|
0.74
|
0.25
|
0.15
|
A
|
0.13
|
5. Be aware of when the patient is scared or concerned
|
0.62
|
0.26
|
0.32
|
A
|
0.14
|
6. Treat the patient in a caring manner
|
0.77
|
0.26
|
0.08
|
A
|
0.04
|
7. Make the patient experience me as empathetic
|
0.81
|
0.19
|
0.13
|
A
|
0.08
|
8. Make the patient feel that he/she can talk with me about confidential, personal issues
|
0.64
|
0.28
|
0.27
|
A
|
0.04
|
9. Show a genuine interest in the patient and his/her situation
|
0.80
|
0.23
|
0.18
|
A
|
0.10
|
10. Focus on compassion, care and symptomatic treatment, when there is no curative treatment
|
0.71
|
0.25
|
0.18
|
A
|
0.06
|
11. Record a complete medical history
|
0.19
|
0.56
|
0.15
|
A
|
0.13
|
12. Reach agreement with the patient about the treatment plan to be implemented
|
0.27
|
0.60
|
0.24
|
A
|
0.14
|
13. Advise and support the patient in making decisions about his/her treatment b
|
0.34
|
0.60
|
0.27
|
A
|
0.10
|
14. Ensure that the patient makes his/her decisions on an informed basis
|
0.25
|
0.71
|
0.27
|
A
|
0.18
|
15. Explain the diagnosis and treatment plan to the patient so that he/she understands
|
0.17
|
0.73
|
0.10
|
A
|
0.12
|
16. Explain things so that the patient feels well-informed
|
0.35
|
0.76
|
0.15
|
A
|
0.07
|
17. Inform the patient about the expected side effects, so the patient understands them
|
0.30
|
0.65
|
0.22
|
A
|
0.13
|
18. Explain how the treatment works or is expected to work
|
0.12
|
0.82
|
0.13
|
A
|
0.10
|
19. Explain how the treatment is likely to affect the patient's condition, so that the patient understands
|
0.25
|
0.79
|
0.16
|
A
|
0.06
|
20. Explain the treatment procedures, so that the patient understands them
|
0.18
|
0.83
|
0.13
|
A
|
0.07
|
21. Accept when there is no longer curative treatment for the patient
|
0.10
|
0.23
|
0.63
|
A
|
0.20
|
22. Be aware of when my own feelings affect my communication with the patient
|
0.22
|
0.14
|
0.70
|
A
|
0.11
|
23. Deal with my own emotional reactions when the situation is difficult for me
|
0.16
|
0.11
|
0.68
|
A
|
0.28
|
24. To maintain the relationship with the patient when he/she is angry
|
0.22
|
0.14
|
0.65
|
A
|
0.11
|
25. To stay focused on what is best for the patient if there is a professional disagreement about the diagnosis and treatment b, c, d
|
0.10
|
0.34
|
0.62
|
B
|
0.34
|
26. Avoid letting myself be influenced by preconceptions about the patient d
|
0.25
|
0.10
|
0.68
|
A
|
0.32
|
27. Separate my personal views from my approach in the professional situation
|
0.21
|
0.11
|
0.69
|
A
|
0.03
|