Table 2 Intra Item across Case Reliability and Mean of Items on the Communication Checklist
Items on the Communication Checklist (n = 14 OSCE stations) | Mean | Cronbach's alpha | ||
|---|---|---|---|---|
PE | SP | PE | SP | |
1. The doctor wanted to understand how patients saw things | 3.71 | 3.94 | 0.42 | 0.33 |
2. The doctor usually sensed what the patient was feeling | 3.71 | 3.92 | 0.50 | 0.52 |
3. The doctor just took no notice of some things that the patient felt or thought† | 3.72 | 3.60 | 0.23 | 026 |
4. The doctor's response to the patient was so fixed that the patient didn't really get through to him/her† | 3.73 | 3.53 | 0.41 | 0.13 |
5. The doctor treated patient with respect and courtesy | 4.29 | 4.40 | 0.25 | 0.20 |
6. The patient was able to explain his/her problem to the doctor as fully as needed | 3.60 | 3.94 | 0.26 | 0.23 |
7. The doctor explained things to the patent so that they know what may be the matter with them | 3.59 | 3.73 | 0.29 | 0.33 |
8. The doctor explained what treatment tests or other follow up is going to happen | 3.49 | 3.65 | 0.32 | 0.34 |
9. The doctor gave the patient opportunity to express his/her feelings or ideas in planning treatment tests or follow-up | 3.17 | 3.25 | 0.51 | 0.40 |
10. The doctor gave the patient opportunity to ask questions | 3.74 | 3.61 | 0.55 | 0.49 |
11. The doctor used understandable and non-technical language | 3.88 | 3.98 | 0.53 | 0.35 |
12. The doctor was careful and thorough | 3.59 | 4.00 | 0.56 | 0.45 |
13. The patient feels satisfied with the medical care that he/she received | 3.37 | 3.82 | 0.53 | 0.45 |