Table 3 Statistical analysis

1

Greeted, introduced self, confirmed the patient’s full name, date of birth, and age

5.37

0.71

0.718

2

Wore a clean white lab coat, gave off a sense of cleanliness such as in hairstyle, clothes and make up

5.33

0.70

0.732

3

Responded to the patient’s remarks and kept a professional distance and attitude

5.12

0.75

0.859

4

Spoke at just the right volume

5.04

0.86

0.862

5

Established good eye contact

5.11

0.84

0.761

6

Built a rapport with the patient

4.91

0.81

0.585

7

Was empathetic towards the patient throughout the whole encounter

4.61

0.92

0.465

8

Listened without interrupting and asked if I have any additional questions or concerns

4.47

0.89

0.573

9

Actively listened to the history of present illness

4.51

0.90

0.684

10

Avoided use of medical jargon and intelligibly explained

4.95

0.72

0.416

11

Gave a diagnosis properly

4.31

1.11

0.979

12

Counseled me appropriately and told me what happens next

about examinations or treatments

4.45

0.90

0.893

13

I would like to visit this doctor again

4.59

0.89

0.720

Cronbach’s alpha

0.929

0.897

0.897