Table 3 Quotes from participants and field notes for the ‘Relationship-building’ domain

1.f

Patients and professionals all spontaneously add to the discussion without distinction of roles. (FN)

1.g

We created an important communication network…It was also important to listen and to listen eh…really what on the other hand is transmitted not only with verbal language but also non-verbal language, which is another thing I’m very sensitive to. (INT_02)

1.h

We did some face-to-face lessons, and I really enjoyed it because I got to know both patients and professionals better and work better in a group. This was essential to learning to teach together. (INT_01)

1.i

There were some convivial moments, such as dining together and going to the theatre…that help to create a group dynamic…this was a very good idea from the organisers…let's say winning. (INT_04)

1.l

I have already done a workshop programme…I’m collaborating with colleagues to put the workshops into practice…and the first year, we wanted to focus on the caregiver […] the second year, we wanted to focus instead on a person with a chronic health problem […] and the third year […] we titled 'the end of a journey'. (INT_10)

1.m

I and other colleagues will begin this project very soon…the design was complex, and I must say challenging…we will see how it goes. (FG_01)