Items | Veterinary students (n = 294) | Trainees for veterinary nurses (n = 111) | Animal keeper trainees (n = 62) | All participants (n = 467) | |||||
---|---|---|---|---|---|---|---|---|---|
1 | 2 | 1 | 2 | 1 | 2 | 1 | 2 | No answer | |
How do you rate your communication with clients? | 75.17 | 24.83 | 85.59 | 14.41 | 77.42 | 22.58 | 77.94 | 22.06 | 0.00 |
I think that I can build a stable relationship with a client. | 94.90 | 4.76 | 95.50 | 4.50 | 90.32 | 8.06 | 94.43 | 5.14 | 0.43 |
I feel that I can win the trust of a client. | 94.22 | 5.44 | 94.59 | 5.41 | 93.55 | 4.84 | 94.22 | 5.35 | 0.43 |
I can see how bonded a client is to his animal. | 95.92 | 3.74 | 100.00 | 0.00 | 95.16 | 3.23 | 96.79 | 2.78 | 0.43 |
I am able to show empathy towards a client. | 93.20 | 6.46 | 93.69 | 6.31 | 93.55 | 4.84 | 93.36 | 6.21 | 0.43 |
I think that I can conduct client meetings in a structured and logical way. | 77.21 | 22.79 | 76.58 | 23.42 | 75.81 | 22.58 | 76.87 | 22.91 | 0.21 |
I believe that I can communicate with clients in a determined and confident way. | 74.15 | 25.85 | 80.18 | 19.82 | 82.26 | 16.13 | 76.66 | 23.13 | 0.21 |
I would describe my way of communicating with clients as people-oriented. | 77.55 | 22.45 | 84.68 | 14.41 | 77.42 | 20.97 | 79.23 | 20.34 | 0.43 |
I think that I can motivate clients to cooperate through appropriate communication. | 84.69 | 15.31 | 83.78 | 15.32 | 85.48 | 12.90 | 84.58 | 14.99 | 0.43 |
I believe that I can inform clients about the services of the business. | 88.10 | 11.90 | 87.39 | 12.61 | 85.48 | 12.90 | 87.58 | 12.21 | 0.21 |
I feel able to respond to an unexpected question from a client. | 68.37 | 31.29 | 66.67 | 33.33 | 72.58 | 25.81 | 68.52 | 31.05 | 0.43 |
I think that I can use small talk adequately. | 68.71 | 31.29 | 72.07 | 27.93 | 59.68 | 38.71 | 68.31 | 31.48 | 0.21 |