Table 5 The mean values of patients’ assessment of the medical graduates’ professionalism and communication skills
From: Patients’ assessment of professionalism and communication skills of medical graduates
How was the physician’s performance at: | Assessment | |
|---|---|---|
Mean | ±SD | |
1. Telling you every thing; being truthful, upfront and frank; not keeping things from you that you should know | 3.65 | 1.164 |
2. Greeting you warmly; calling you by the name you prefer; being friendly, never crabby or rude | 3.80 | 1.158 |
3. Treating you like you’re on the same level; never “talking down” to you or treating you like a child | 3.75 | 1.111 |
4. Letting you tell your story ; listening carefully; asking thoughtful questions; not interrupting you while you’re talking | 3.69 | 1.125 |
5. Showing interest in you as a person; not acting bored or ignoring what you have to say | 3.69 | 1.156 |
6. Warning you during the physical exam about what he/she is going to do and why; telling you what he/she find | 3.70 | 1.161 |
7. Discussing options with you; asking your opinion; offering choices and letting help decide what to do; asking what you think before telling you what to do | 3.29 | 1.319 |
8. Encourage you to ask questions; answering them clearly; never avoiding your questions or lecturing you | 3.52 | 1.189 |
9. Explaining what you need to know about your problems, how and why they occurred, and what to expect next | 3.54 | 1.181 |
10. Using words you can understand when explaining any technical medical terms in plain language | 3.83 | 1.136 |