A systematic scoping review of approaches to teaching and assessing empathy in medicine

Background Empathy is pivotal to effective clinical care. Yet, the art of nurturing and assessing empathy in medical schools is rarely consistent and poorly studied. To inform future design of programs aimed at nurturing empathy in medical students and doctors, a review is proposed. Methods This systematic scoping review (SSR) employs a novel approach called the Systematic Evidence Based Approach (SEBA) to enhance the reproducibility and transparency of the process. This 6-stage SSR in SEBA involved three teams of independent researchers who reviewed eight bibliographic and grey literature databases and performed concurrent thematic and content analysis to evaluate the data. Results In total, 24429 abstracts were identified, 1188 reviewed, and 136 included for analysis. Thematic and content analysis revealed five similar themes/categories. These comprised the 1) definition of empathy, 2) approaches to nurturing empathy, 3) methods to assessing empathy, 4) outcome measures, and 5) enablers/barriers to a successful curriculum. Conclusions Nurturing empathy in medicine occurs in stages, thus underlining the need for it to be integrated into a formal program built around a spiralled curriculum. We forward a framework built upon these stages and focus attention on effective assessments at each stage of the program. Tellingly, there is also a clear need to consider the link between nurturing empathy and one’s professional identity formation. This foregrounds the need for more effective tools to assess empathy and to better understand their role in longitudinal and portfolio based learning programs. Supplementary Information The online version contains supplementary material available at 10.1186/s12909-021-02697-6.

Yet, despite these benefits and evidence of diminishing empathy midway through medical school [12,13], empathy remains poorly nurtured in medical school and postgraduation [9,[14][15][16][17][18][19]. These gaps have been attributed to the lack of an accepted definition of empathy that fully considers cognitive, affective and behavioural components highlighted in current literature [20]. Inconsistencies in the structuring of programs aimed at nurturing empathy and the lack of effective assessment methods further exacerbate the issue [14,18].
To enhance understanding of how empathy may best nurtured and to address prevailing knowledge gaps, we propose a review of prevailing efforts to nurture and assess empathy amongst physicians and medical students.

Methodology
The reflexive nature of systematic scoping reviews (SSR)s and their lack of structure raises concerns over their reproducibility and transparency. To overcome this, we adopted Krishna's novel Systematic Evidence Based Approach (SEBA) [21][22][23]. Compared to other existing SSR approaches [24], SEBA acknowledges the complex nature of empathy and the need to evaluate how empathy is nurtured and assessed in different programs, involving different education and healthcare structures and funding. SEBA's constructivist approach and relativist lens allow for a multi-dimensional, transparent, and reproducible method of studying empathya personalised, socioculturally and contextually informed concept. This SSR in SEBA also facilitates systematic extraction, synthesis and summary of actionable and applicable information across a diverse range of study formats and overcomes a paucity of articles on this subject.
To enhance accountability within the SEBA methodology, the research process is overseen by a team of experts comprising of a medical librarian from the National University of Singapore's (NUS) Yong Loo Lin School of Medicine (YLLSoM), educational, clinical and research experts from the National Cancer Centre Singapore (NCCS), the Palliative Care Institute Liverpool, YLLSoM and Duke-NUS Medical School (henceforth the expert team). The SEBA process consists of the following six stages: 1) Systematic Approach, 2) Split Approach, 3) Jigsaw Perspective, 4) Funnelling Process 5) Analysis of data and non-data driven literature, and 6) Discussion. This is outlined in Fig. 1 and will be further elaborated.

Stage 1 of SEBA: Systematic approach Determining title and research question
Guided by the expert team, the research team determined the primary research question to be "How effective are current methods to nurture empathy in doctors and medical students?" and the secondary research question to be "what are the features of these programs?". These questions were designed on the Population, Concept, and Context (PCC) elements of the inclusion criteria [25] and were concurrently guided by the PRISMA-P 2015 checklist [26].

Inclusion and exclusion criteria
The PICOS format was used to guide the research process, as outlined in Table 1.

Searching
To enhance trustworthiness of this approach, five members of the research team carried out independent searches between 14th February and 24th April 2020 for articles in PubMed, Embase, PsychInfo, CINAHL, Scopus, Cochrane, OpenGrey and ProQuest Dissertations using identical inclusion and exclusion criteria and search terms. The PubMed search strategy may be found in Supplementary file 1. All articles published up to 31st December 2019 were included. The results of these independent searches were discussed online and consensus was achieved on the final list of articles to be included using Sandelowski and Barroso [27]'s 'negotiated consensual validation' approach.
Additional articles that meet the PICOS requirement were obtained by ancestry searching/ forward tracing of the references in the first set of included articles.

PRISMA
The research team identified 24,429 abstracts from the eight databases, 1188 articles were reviewed, and 136 articles were included (Fig. 2).

Stage 2 of SEBA: Split approach
Krishna's Split Approach was employed to enhance the trustworthiness of the data analyses [21,28]. The Split Approach saw two independent teams of at least three experienced researchers carrying out concurrent analysis of the included articles using Braun and Clarke [29]'s approach to thematic analysis and Hsieh and Shannon [30]'s approach to directed content analysis. Use of the Split Approach was employed in acknowledgment that a combination of these approaches reduces the omission of new findings and minimises the neglect of negative findings.
The categories for Hsieh and Shannon [30]'s approach to directed content analysis was drawn from Batt-Rawden, Chisolm [20] "Teaching Empathy to Medical  Students: An Updated, Systematic Review". Deductive category application was used to determine if any data was not captured by the pre-determined categories [31].

Stage 3 of SEBA: Jigsaw perspective
To present a holistic perspective of methods to nurture empathy, the Jigsaw Perspective pieces the themes identified through use of thematic analysis and categories used in directed content analysis in order to facilitate their effective interpretation and analysis. The themes/categories identified through the Split Approach were then compared with the tabulated summaries to prevent the loss of contradictory data and also served as a form of data triangulation. The verified themes/categories which will be presented in the Results section also formed the basis of the narrative synthesised in the Discussion section.

Stage 5 of SEBA: Analysis of data and non-data driven literature
In keeping with SEBA's iterative process and active engagement with the expert team, the findings were discussed with the expert team and concerns were raised over the influence of grey literature on the results as these were neither peer reviewed nor clearly evidence based. Therefore, the research team differentiated grey literature such as correspondence, letters, editorials and perspective pieces extracted from academic databases, from data-driven and research-based peer reviewed articles. Both were analysed independently, and the themes derived from the grey literature were found to be in agreement with themes from the peer-reviewed literature [21][22][23][34][35][36][37].

Results
The research team identified 24,429 abstracts were identified from eight databases, 1188 articles were reviewed and 136 articles were included in this review as shown in Fig. 2.
As the final five themes/categories identified through the Split Approach, Jigsaw Perspective and Funnelling Process were determined to be parallel in nature, they will be discussed in tandem for ease of understanding. The five themes/categories identified were the 1) definition of empathy, 2) approaches to nurturing empathy, 3) methods to assessing empathy, 4) outcome measures, and 5) enablers/barriers to a successful curriculum.

Definition of empathy
Overall, 35 articles stated that empathy was poorly defined in the literature [3,6,7,10,16,17,. Yet, analysis of prevailing accounts allow discernment of common characteristics amongst current accounts of empathy. Thus in the absence of a widely accepted definition of empathy, its cognitive, affective, behavioural, intrinsic and self-regulatory components must be considered.

Approaches used
This theme/category revolves around the benefits of nurturing empathy in medicine for the patient and the physician, the methods of realising these benefits and the contents of these programs ( Table 2).
A variety of approaches have been employed to nurture empathy but are not discussed in detail. For ease of reference they are summarised in Table 3.

Assessment methods used
Assessments of empathy involved self-rated, assessor and/or observer ratings. Whilst the most common assessment tool is the Jefferson Scale of Empathy (JSE), a number of other approaches have also been adopted as highlighted in Table 4.
In some cases, local assessment tools have adapted various elements of established tools such as the social presence questionnaire from the JSE [117], or the "perspective taking" and "empathic concern" subscales of the Interpersonal Reactivity Index (IRI) [49].

Outcome measures of the curricula
The outcomes of different curricular programs varied. This is in part due to use of diverse approaches, contents, training programs, setting, duration and assessment methods. Table 5 summarises the reported outcomes.
The impact of programs aimed at nurturing empathy are widely reported and vary in their effects. Using the IRI, Sands et al. [101] reported increases in the "perspective taking" and "empathic concern" subscales, Airagnes et al. [67] reported an increase in the "fantasy" subscale, and Winkel et al. [49] reported an increase in "empathic concern". Smith et al. [113] reported an increase in cognitive empathy using the Questionnaire of Cognitive and Affective Empathy (QCAE), whilst Wellbery et al. [84] reported an increase in mean scores in the "contextual understanding of systemic barriers" domain of the Social Empathy Index (SEI) survey in their respective programs. Using the JSE, Stebbins [69] reported an improvement in the "ability to stand in patient's shoes" subscale while San-Martín et al. [106], using three different curricula for three populations, concluded that the participants could either have increases in some or all three components of the scale depending on the approach employed [106].

Discussion
Stage 6 of SEBA: Discussion synthesis of SSR in SEBA In answering its primary and secondary questions, this SEBA guided review provides a number of key insights.
Our findings suggest that empathy may be described as a "physician's recognition and self-regulated cognitive, affective and behavioural response to a patient's, family member's, caregiver's and/or a healthcare professional's distress. This response does not conflate and confuse the patient's, family member's, caregiver's and/or a healthcare professional's distress with the physician's own experiences and situation." It is also apparent that empathy may be nurtured by building upon the individual's innate ability to respond to the perceived state of mind, emotion and perspective of the other person. This process of nurturing empathy appears to occur in stages.
Stage 1 involves an introduction to concepts of empathy [4,12,115,119]. These sessions are often in the form of didactic teaching sessions and discussions [7,90].
Stage 2 acknowledges different learning styles [63] and offers a combination of teaching modalities to provide a holistic approach to nurturing empathy. This includes role play and simulations to practice communication skills [7,15,42,44,46,51,77,85,105,107,111,115,116,118,121,123,127,142,144] in a safe environment to share opinions and observations freely [7,9,44,62,115,147].
Stage 4 acknowledges the need to apply interpersonal and empathetic communication skills [44,118,142,144] to elicit a holistic history from the patient [7,105,111]. This stage also acknowledges the shortfalls and inaccuracies posed when using simulated and virtual patients [80,117,120]. This stage also includes debriefs and feedback [2,38,98,125], reflective exercises [2,38,98,125] and facilitated group discussions [52,53,66,105,115,150]. These methods should emphasise on building and bolstering the learner's confidence and skills when communicating with patients.
Here the notion that external factorssuch as practice culture, educational setting, clinical specialities, prevailing sociocultural norms, professional and practical considerations and regnant sociocultural, healthcare and educational systemsalso impact empathetic responses suggests that these responses may vary in different circumstances. In addition, evidence that intrinsic motivations are informed by the physician's demographic, historical, socio-cultural, ideological and contextual circumstances suggests that empathy is also a sociocultural construct demanding a personalised approach when nurturing and assessing empathy in physicians.
Acknowledgment that there are stages to empathy training that are influenced by contextual factors as well as innate considerations underscores the need to develop a 'spiral curriculum' [156] where each step repeatedly builds on prior knowledge and skills (horizontal integration) as more complex competencies are introduced and assessed in various settings. This spiralled approach must also be personalised and frequently assessed to inform effective nurturing of empathy. This underlines the need for personalised micro-competencies and general milestones to Table 7 Enablers and Barriers to a Successful Curriculum

Barrier Studies
Insufficient time for training [7,42,44,55,70,72,79,81,83,85,97,100,101,105,125,128,133,143] Participant resistance to curriculum [84,88,111,115,125,126,128,150,151] Inexperience among participants with empathetic communication prior to curriculum [59,89,91,128,149,151] Stressors outside curriculum affecting participant performance [5,41,97,148,151] Poor role modelling outside of curriculum time [13,80,83,84,115,118,124,126] Lack of resources [7,62] Lack of incentive for participants [5,118] Enablers Studies Adequacy of financial support [2, 3, 6, 12, 15, 19, 38, 43-45, 50, 54, 56, 59, 61, 64, 70, 71, 75, 77, 78, 80, 84, 96, 100, 106, 113-115, 117, 120, 138, 145] Timing of curriculum was convenient for participants [47,55,63,130,151] Participants were motivated [77] Participant exposure to role models outside of intervention [16,58,62] ensure that physicians are effectively supported in a manner appropriate to their abilities, needs and circumstances as well as the educational goals and training context. Personalised micro-competencies depend on the physician's training, knowledge, skills, experience, motivations and circumstances, thus underlining the importance of assessing each physician's individual needs so as to shape training and proffer appropriate support. General milestones relate to common expectations placed upon all physicians at each stage of their training and allows due consideration of the contextual aspects of empathy. The presence of general milestones underlines the need for different stages of the program to be carried out at a period in which there is relevant clinical training (vertical integration). This is so that the process of nurturing empathy occurs at a time where the physician can best appreciate its relevance to their practice and role and thereafter apply their new skills under supervision before doing so independently. The need for horizontal and vertical integration within the spiral curriculum and the presence of personalised micro-competencies and general milestones underscore the need for efforts to nurture empathy to be integrated into a formal curriculum. The formal curriculum will also facilitate holistic and longitudinal assessments with clear opportunities for targeted and timely intervention and remediation before the physician lags too far behind. In addition, being integrated into the formal medical curricula allows for 'protected time' allocated [5,41,97,148,151] for training both learners and faculty members overseeing and conducting the curricula [7,42,44,55,70,72,79,81,83,85,97,100,101,105,125,128,133,143].
However, a general lack of evidence for the efficacy of various assessment tools in the prevailing literature, the different foci of empathy training, and their stage sensitive nature renders the selection of an appropriate assessment tool a challenging task. This is especially so as different tools fundamentally pivot on different facets of empathy's diverse conceptualisations. For example, the IRI focuses on measures of both cognitive and affective empathy [157] whilst the Empathy Scale focuses only on the cognitive [158] and the Balanced Emotional Empathy Scale only on the affective [159]. As a result, curriculum developers should ideally consider an amalgamation of assessment tools employed along the spiral curriculum, with assessment outcomes 'stored' in longitudinal portfolios to ensure transparency and rigorous follow-up across tutors and practice setting. Multi-source assessments of individuals and program outcomes will allow for changes in practices and attitudes [5,41,97,148,151] and will facilitate the inclusion of holistic assessments from assessors and observers [160] that ought to capture contextual considerations impacting progress and practice.

Limitations
Whilst SEBA offers an evidence based, comprehensive, reproducible and transparent approach to reviews across a wide range of settings and socio-culturally informed concepts, it is a resource intensive approach as SEBA requires at least three independent teams to perform the Split Approach and Funnelling Process appropriately. Concurrently, whilst the SEBA guided review has provided a number of new insights, reliance upon the expert team may be time consuming as it draws out the various SEBA stages.
In addition, its comprehensive approach does not circumnavigate other limitations such as the exclusion of publications that were not published in or translated into English. This is particularly important given that the concept of empathy is culturally informed. With 77% of the included articles conducted in a Western population, there is a significant risk that the concepts delineated here may not truly reflect how it is conceived in other parts of the world.
Lastly, large variations in assessment methods were employed across the studies, making it difficult to compare outcome measures of nurturing empathy.

Conclusion
In answering its primary and secondary research questions, this review advances a more holistic understanding of empathy and proffers a stage-wise framework to guide the design of a formal, multimodal, longitudinal and spiralled program to nurture and assess empathy in medical education.
Whilst it is clear that assessments of empathy need to be improved if empathy is to be effectively nurtured, it is also evident that use of a mix of tools over each stage of the nurturing process requires the employ of portfolios. Portfolios replete with reflective entries and accounts of critical incidents will help assess wider and longitudinal influences upon the learner, including why and how these experiences may have affected their practice and their professional identity. It is evident that pragmatic and efficacious use of portfolios and empathy's potential links with professional identity formation deserve closer scrutiny in future research endeavours.
Additional file 1. PubMed Search Strategy.