Table 6 The importance-satisfaction analysis of the emergency training courses

C₁₁ Modern teaching facilities

0.027

3.800

III

C₁₂ Teaching environment is attractive

0.029

3.867

III

C₁₃ Equipped with a professional teaching team

0.043

4.133

IV

C₁₄ Teaching and learning facilities can support teaching and learning activities

0.030

4.067

III

C₂₁ Teachers are able to complete lesson plans on time

0.040

4.400

II

C₂₂ Teachers are willing to help students with their difficulties of learning

0.044

4.133

IV

C₂₃ Teaching content is scientifically sound

0.041

4.133

III

C₂₄ Teachers are able to provide accurate instructional content

0.041

4.267

II

C₂₅ Teachers are able to appropriately evaluate learners’ performance (with a reasonable teaching evaluation system)

0.042

3.933

III

C₃₁ Teachers are able to start and finish lessons on time

0.039

4.533

II

C₃₂ Teachers are able to answer learners’ questions in a timely manner

0.046

4.600

I

C₃₃ Teachers are able to help learners accomplish learning goals

0.043

4.267

I

C₃₄ Teachers are able to reasonably arrange the teaching schedule

0.042

4.400

I

C₄₁ Teachers are trustworthy for their teaching capabilities

0.044

4.333

I

C₄₂ Teachers’ teaching process makes learners feel assured

0.047

4.200

I

C₄₃ Teachers are polite

0.041

4.733

II

C₄₄ Teachers are able to provide complete instructional services

0.044

4.267

I

C₅₁ Teachers provide the same teaching services to every student

0.046

4.200

I

C₅₂ Teachers care for each student in the same manner

0.044

4.000

IV

C₅₃ Teachers understand the learning needs of learners

0.046

3.800

IV

C₅₄ Teachers takes the benefits of learning for learners into account

0.046

3.933

IV

C₅₅ Teachers are able to provide the class time that is acceptable to the students

0.044

4.133

IV

C₅₆ Teachers care about learners’ enthusiasm for learning (self-confidence)

0.046

3.867

IV

C₅₇ Teachers pay attention to learners’ progress

0.045

4.000

IV