Table 1 Satisfaction and quality evaluation system of emergency training courses

C₁ Tangibility (\(\alpha\) = 0.856)

C₁₁ Modern teaching facilities

C₁₂ Teaching environment is attractive

C₁₃ Equipped with a professional teaching team

C₁₄ Teaching and learning facilities can support teaching and learning activities

C₂ Reliability (\(\alpha\) = 0.881)

C₂₁ Teachers are able to complete lesson plans on time

C₂₂ Teachers are willing to help students with their learning difficulties

C₂₃ Teaching content is scientifically sound

C₂₄ Teachers are able to provide accurate instructional content

C₂₅ Teachers are able to appropriately evaluate learners’ performance (with a reasonable teaching evaluation system)

C₃ Responsiveness (\(\alpha\) = 0.731)

C₃₁ Teachers are able to start and finish lessons on time

C₃₂ Teachers are able to answer learners’ questions in a timely manner

C₃₃ Teachers are able to help learners accomplish learning goals

C₃₄ Teachers are able to arrange the teaching schedule reasonably

C₄ Assurance (\(\alpha\) = 0.753)

C₄₁ Teachers are trustworthy for their teaching capabilities

C₄₂ Teachers’ teaching process makes learners feel assured

C₄₃ Teachers are polite

C₄₄ Teachers are able to provide complete instructional services

C₅ Empathy (\(\alpha\) = 0.923)

C₅₁ Teachers provide the same teaching services to every student

C₅₂ Teachers care for each student in the same manner

C₅₃ Teachers understand the learning needs of learners

C₅₄ Teachers take the benefits of learning for learners into account

C₅₅ Teachers are able to provide the class time that is acceptable to the students

C₅₆ Teachers care about learners’ enthusiasm for learning (self-confidence)

C₅₇ Teachers pay attention to learners’ progress