Quantitative data | Qualitative quotes | Mixed methods inferences |
---|---|---|
Barriers to effective resident-patient communication: | ||
Long working hours (78.24% agreement) | “During long duty hours in which residents are covering the night shift, their communication is not as effective.” | Confirmed Long working hours was the most highlighted barrier in the survey and also mentioned in the IDIs. |
Human failings like stress and fatigue (67.19% agreement) | “If the patient flow is too much, sometimes residents behave harshly with the patients.” | Confirmed |
Difficulty in understanding the patients’ language (56.99% agreement) | “In instances where there is a language barrier between the resident and patient, it becomes challenging for the residents to communicate.” | Confirmed According to participants, residents had difficulty interacting with patients who spoke a different cultural language. In such cases, the residents relied on translators for interacting with the patient. |
Lack of subject knowledge required for fully explaining the modalities (56.48% agreement) | “If residents are not confident or competent or uncertain in knowledge then that becomes a barrier for them to communicate effectively with the attendants also.” | Confirmed Lack of adequate subject knowledge was cited as a barrier to residents effectively communicating with the patients. However, nurses in the IDIs indicated that as residents’ expertise and knowledge increased overtime, their communication also improved subsequently. |