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Table 1 Summary of needs assessment responses by item and respondent title

From: Developing an Inpatient Relationship Centered Communication Curriculum (I-RCCC) rounding framework for surgical teams

 

Attending

PGY

Intern

APP

Other

Total

Item (%)

(n = 5)

(n = 16)

(n = 7)

(n = 3)

(n = 2)

(n = 33)

Preferred method of course delivery

      

Online

80

50

71

67

0

58

Didactic lectures

0

6

0

33

0

6

Small-group discussion

0

25

29

0

50

21

Self-reflection

0

6

0

0

0

3

Role play

0

0

0

0

0

0

Simulated and real-life experiences

20

6

0

0

50

9

Mix of online and in person

0

0

0

0

0

0

Current communication needs

      

I want to improve my communication skills

80

69

100

67

100

79

I want to help others improve their communication skills

60

50

29

0

50

43

I need to improve my patients’ experience

80

44

43

67

50

52

Familiarity with RCC

      

I am not at all familiar

20

56

29

33

100

45

I am somewhat familiar

60

38

71

67

0

49

I practice RCC

20

0

0

0

0

3

Communication skills you want to improve

      

Creating rapport

40

31

14

33

0

27

Eliciting all concerns

100

38

57

67

100

58

Negotiating the agenda

20

44

43

100

0

43

Opening the conversation

20

13

0

0

0

9

Exploring perspectives and naming emotions

20

19

14

0

50

18

Responding with compassion

40

19

0

0

0

15

Sharing information

20

38

57

0

100

40

Assessing understanding

20

38

71

33

100

46

Summarizing and clarifying

0

25

43

33

0

24

Conflict management

60

63

71

67

100

67

Clinician-clinician communication

60

44

71

33

0

48

Handoffs with team members

20

44

86

33

0

46

I quickly establish rapport

      

Almost always/usually

100

75

86

100

100

85

occasionally/rarely

0

25

14

0

0

15

I consistently elicit patients’ concerns

      

Almost always/usually

40

38

43

33

0

37

Occasionally/rarely

60

62

57

67

100

63

I negotiate with patients to establish the agenda

      

Almost always/usually

20

50

29

67

50

43

Occasionally/rarely

80

50

71

33

50

57

I use open-ended questions to explore patients’ perspectives

      

Almost always/usually

60

50

71

67

50

58

Occasionally/rarely

40

50

29

33

50

42

I offer opportunities for patients to express emotions

      

Almost always/usually

60

69

71

67

50

67

Occasionally/rarely

40

31

29

33

50

33

I acknowledge patients’ emotions with empathic responses

      

Almost always/usually

60

81

86

100

100

82

Occasionally/rarely

40

19

14

0

0

18

I share information in small “chunks"

      

Almost always/usually

60

86

57

100

50

75

Occasionally/rarely

40

14

43

0

50

25

I consistently check my patients’ understanding

      

Almost always/usually

60

69

57

100

50

67

Occasionally/rarely

40

31

43

0

50

33

I encourage my patients to summarize what we discussed

      

Almost always/usually

40

31

14

33

50

30

Occasionally/rarely

60

69

86

67

50

70

I regard communication training as being relevant

      

Almost always/usually

100

94

100

100

50

94

Occasionally/rarely

0

6

0

0

50

6

Quantity of work on rounds promotes communication

      

Agree/strongly agree

0

6

0

33

0

6

Disagree/strongly disagree

80

94

100

67

100

91

Morning rounds are calm/easeful

      

Agree/strongly agree

0

6

14

67

0

12

Disagree/strongly disagree

80

94

86

33

100

85

I often feel rushed on morning rounds

      

Agree/strongly agree

80

94

71

67

100

85

Disagree/strongly disagree

0

6

29

33

0

12

There is sufficient time to address patients’ concerns

      

Agree/strongly agree

20

12

14

0

0

12

Disagree/strongly disagree

60

88

86

100

100

85

There are multiple interruptions most days

      

Agree/strongly agree

60

81

71

67

50

73

Disagree/strongly disagree

40

19

29

33

50

27

There is adequate time to obtain a treatment plan

      

Agree/strongly agree

40

31

29

33

100

36

Disagree/strongly disagree

40

69

71

67

0

61

EMR documentation allows for optimal communication

      

Agree/strongly agree

0

6

0

33

50

9

Disagree/strongly disagree

80

94

100

67

50

88

Having bedside nurses makes rounds more efficient

      

Agree/strongly agree

80

56

57

100

0

60

Disagree/strongly disagree

0

44

43

0

100

37

Non-English speaking patients are easily accommodated

      

Agree/strongly agree

20

0

14

33

0

9

Disagree/strongly disagree

60

100

86

67

100

88

Trauma service is one of the busiest services

      

Agree/strongly agree

60

88

71

67

50

76

Disagree/strongly disagree

20

12

29

33

50

21

My main goal on rounds is to gather necessary information

      

Agree/strongly agree

20

50

54

0

0

39

Disagree/strongly disagree

60

50

46

100

100

58

We treat our trauma patients with courtesy and respect

      

Agree/strongly agree

60

88

43

100

100

76

Disagree/strongly disagree

20

12

57

0

0

21

Trauma service does a great job of listening to patients

      

Agree/strongly agree

20

25

29

100

50

33

Disagree/strongly disagree

60

75

71

0

50

64

We give explanations understandable to patients

      

Agree/strongly agree

40

50

14

100

50

45

Disagree/strongly disagree

40

50

86

0

50

52

We explain new medications and side effects every time

      

Agree/strongly agree

0

6

0

33

0

6

Disagree/strongly disagree

80

94

100

67

100

91

We explain new tests/imaging every time

      

Agree/strongly agree

20

44

29

67

0

37

Disagree/strongly disagree

60

56

71

33

100

60

  1. PGY: Post -graduate year
  2. APPs: Advanced Practice Providers