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Table 3 Results to the questions "What are the factors causing the current situation of patient-physician relationship?" and “What do you think is the best way to resolve patient-physician disputes?" (means, standard deviations, and 95% confidence intervals)

From: Communication Skills (CS) training of physicians in China and its role in actual challenges of patient-physician relationship: a cross-sectional survey

 

mean, SD

95%- CI [LL, UL]

Causing factors for patient-physician disputes

 Inadequate communication skills

4.54, 1.26

[4.46, 4.63]

 Inadequate clinical skills

3.96, 1.44

[3.86, 4.08]

 Lack of time

4.74, 1.30

[4.65, 4.83]

 Low salaries/income

4.09, 1.52

[3.99, 4.20]

 Doctors’ attitude

4.95, 1.22

[4.87, 5.04]

 Patient’s behavior

5.28, 0.97

[5.21, 5.35]

 Bureaucratic hurdles/barriers

5.05, 1.10

[4.97, 5.13]

 New medical policy

5.38, 0.95

[5.31, 5.45]

The best way to resolve patient-physician disputes

 Improving communication skills

5.42, 0.94

[5.36, 5.49]

 Improving clinical skills

5.36, 1.01

[5.29, 5.43]

 Improve doctors time and process- management skills

5.33, 0.99

[5.26, 5.40]

 Improve doctors’ income

5.31, 1.02

[5.24, 5.39]

 Reduce proportion of patients' personal payments

4.99, 1.30

[4.91, 5.08]

 Improving medical education

5.41, 0.95

[5.34, 5.47]

 Improving hospital management

5.48, 0.89

[5.41, 5.54]