| mean, SD | 95%- CI [LL, UL] |
---|---|---|
Causing factors for patient-physician disputes | ||
 Inadequate communication skills | 4.54, 1.26 | [4.46, 4.63] |
 Inadequate clinical skills | 3.96, 1.44 | [3.86, 4.08] |
 Lack of time | 4.74, 1.30 | [4.65, 4.83] |
 Low salaries/income | 4.09, 1.52 | [3.99, 4.20] |
 Doctors’ attitude | 4.95, 1.22 | [4.87, 5.04] |
 Patient’s behavior | 5.28, 0.97 | [5.21, 5.35] |
 Bureaucratic hurdles/barriers | 5.05, 1.10 | [4.97, 5.13] |
 New medical policy | 5.38, 0.95 | [5.31, 5.45] |
The best way to resolve patient-physician disputes | ||
 Improving communication skills | 5.42, 0.94 | [5.36, 5.49] |
 Improving clinical skills | 5.36, 1.01 | [5.29, 5.43] |
 Improve doctors time and process- management skills | 5.33, 0.99 | [5.26, 5.40] |
 Improve doctors’ income | 5.31, 1.02 | [5.24, 5.39] |
 Reduce proportion of patients' personal payments | 4.99, 1.30 | [4.91, 5.08] |
 Improving medical education | 5.41, 0.95 | [5.34, 5.47] |
 Improving hospital management | 5.48, 0.89 | [5.41, 5.54] |