Table 4 Comparison of doctors’ scores from patients, with differences calculated for AGPT doctors scores minus PEP doctor scores, and GP CPD scores minus the average of PEP and AGPT scores
Item | PEP (n = 221) | AGPT (n = 355) | GP CPD (n = 923) | Difference AGPT − PEP | Difference GP CPD − PEP/AGPT |
|---|---|---|---|---|---|
Q1 Satisfaction with visit | 89.82 | 90.06 | 91.29 | 0.24 | 1.35 |
Q2 Warmth of greeting | 90.86 | 91.46 | 92.03 | 0.60 | 0.87 |
Q3 Ability to listen | 90.74 | 91.73 | 91.82 | 0.99 | 0.58 |
Q4 Explanations | 89.50 | 90.63 | 91.08 | 1.13 | 1.02 |
Q5 Reassurance | 89.38 | 89.84 | 90.44 | 0.45 | 0.83 |
Q6 Confidence in ability | 90.05 | 89.96 | 92.04 | −0.09 | 2.03 |
Q7 Express concerns | 89.77 | 90.81 | 90.81 | 1.04 | 0.52 |
Q8 Respect shown | 92.24 | 93.16 | 92.93 | 0.91 | 0.23 |
Q9 Time for visit | 89.40 | 90.99 | 90.16 | 1.60 | −0.04 |
Q10 Consideration | 90.21 | 91.04 | 91.03 | 0.83 | 0.41 |
Q11 Concern for patient | 90.56 | 91.35 | 91.51 | 0.78 | 0.56 |
Q12 Take care of myself | 89.88 | 90.57 | 0.69 | ||
Q13 Recommendation | 91.11 | 91.39 | 91.99 | 0.29 | 0.74 |
Average | 90.27 | 90.99 | 91.43 | 0.72 | 0.80 |