Table 8 Twenty-four conflict resolution strategies used in negotiation

Separate people from problems

Use active listening

Surface the attack

Focus on interests not positions

Speak to be understood

Know your hot buttons

Empathy

Speak about how you feel

Agree where you can

Don’t blame

Build a relationship

Show that your heard them

Don’t assume intentions

Ask open ended questions

Acknowledge

Understand your emotions

Focus on future, not past

Reframe

Prepare for challenges to identity

Be hard on the problem, soft on the people

Resist attack/counterattack spiral

Apologize when appropriate

Don’t say “but”, say “and”

My truth is not your truth