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Table 8 Twenty-four conflict resolution strategies used in negotiation

From: Introducing conflict resolution and negotiation training into a biomedical sciences graduate curriculum

Separate people from problems Use active listening Surface the attack
Focus on interests not positions Speak to be understood Know your hot buttons
Empathy Speak about how you feel Agree where you can
Don’t blame Build a relationship Show that your heard them
Don’t assume intentions Ask open ended questions Acknowledge
Understand your emotions Focus on future, not past Reframe
Prepare for challenges to identity Be hard on the problem, soft on the people Resist attack/counterattack spiral
Apologize when appropriate Don’t say “but”, say “and” My truth is not your truth