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Table 7 Details of conflict resolution/negotiation sessions

From: Introducing conflict resolution and negotiation training into a biomedical sciences graduate curriculum

Session Lessons Skills References
Conflict Resolution 1 • Constructive conflict
• Get to the real problem
• Separate issues
• My truth ≠ your truth
• Active listening
• Situation/action/impact feedback
[25,26,27]
Conflict Resolution 2 • Conflict can be emotional
• Stories generate emotions
• Reframing your emotions
• Defusing your opponent’s emotions
[25,26,27,28,29]
Conflict Resolution 3 • Managing feelings and identity
• Focus on contribution, not blame
• Intentions – don’t assume, careful of impact
• Using 3rd story to start
• Inquiring, paraphrasing, acknowledging
• “Me-me, and”
[27]
Conflict Resolution 4 • Keeping and regaining focus
• “silence” & “violence” impede dialogue – need to make it safe
• Restoring safety – mutual purpose & mutual respect
• Contrasting
• STATE your path – share facts, tell story, ask their story, talk tentatively, encourage testing
• Ask/mirror/paraphrase/prime
[29]
Negotiation 1 • Principled negotiation
• Preparation – facts and interests
• BATNA
• Inventing options – thinking outside the box
• Improving your BATNA
[30,31,32,33]
Negotiation 2 • Anchoring
• Cognitive dissonance
• Exploiting differences
• Expressing yourself
• Asking questions
• Maintaining engagement
[30,31,32,33,34]
Negotiation 3 • Shadow negotiations
• Resistance to tricky tactics
• Redirecting or turning attacks
• Reframing
[30,31,32]