Items | Poor (%) | Fair (%) | Good (%) | Very Good (%) | Excellent (%) | Not applicable (%) | Total (%) |
---|---|---|---|---|---|---|---|
1. Making patient feel at ease | 3 (1.3) | 4 (1.7) | 2 (0.8) | 44 (18.3) | 187 (77.9) | 0 (0) | 240 (100) |
2. Letting patient tell their ‘story’ | 3 (1.3) | 3 (1.3) | 3 (1.3) | 57 (23.8) | 174 (72.5) | 0 (0) | 240 (100) |
3. Really listening | 2 (0.8) | 3 (1.3) | 3 (1.3) | 56 (23.3) | 176 (73.3) | 0 (0) | 240 (100) |
4. Being interested in patient as whole person | 3 (1.3) | 4 (1.7) | 3 (1.3) | 60 (25.0) | 169 (70.4) | 1 (0.4) | 240 (100) |
5. Fully understanding patient’s concerns | 2 (0.8) | 5 (2.1) | 3 (1.3) | 57 (23.8) | 172 (71.7) | 1 (0.4) | 240 (100) |
6. Showing care and compassion | 2 (0.8) | 7 (2.9) | 3 (1.3) | 57 (23.8) | 170 (70.8) | 1 (0.4) | 240 (100) |
7. Being positive | 2 (0.8) | 3 (1.3) | 5 (2.1) | 58 (24.2) | 172 (71.7) | 0 (0) | 240 (100) |
8. Explaining things clearly | 2 (0.8) | 3 (1.3) | 4 (1.7) | 54 (22.5) | 176 (73.3) | 1 (0.4) | 240 (100) |
9. Helping patient to take control | 2 (0.8) | 9 (3.8) | 5 (2.1) | 61 (25.4) | 162 (67.5) | 1 (0.4) | 240 (100) |
10. Making a plan of action with patient | 2 (0.8) | 5 (2.1) | 5 (2.1) | 61 (25.4) | 166 (69.2) | 1 (0.4) | 240 (100) |