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Table 4 Participants’ self-assessment of their communication in conflict situations

From: Interprofessional survey on communication skills in veterinary and veterinary-related education in Germany

Items

Veterinary

students

(n = 294)

Trainees for

veterinary nurses

(n = 111)

Animal keeper

trainees

(n = 62)

All

participants

(n = 467)

1

2

1

2

1

2

1

2

No

answer

I think that I can recognise conflict situations and classify them correctly.

92.86

7.14

90.09

9.91

90.32

9.68

91.86

8.14

0.00

I know communication strategies to solve conflict situations through appropriate behavior.

46.26

53.74

72.97

27.03

50.00

50.00

53.10

46.90

0.00

I trust myself to communicate appropriately even in emotionally challenging situations in my daily work.

67.69

32.31

69.37

30.63

69.35

30.65

68.31

31.69

0.00

I feel able to make decisions in a counselling session even if I am stressed.

71.09

28.91

67.57

32.43

67.74

32.26

69.81

30.19

0.00

I think that I can communicate appropriately with an angry client.

72.11

27.21

70.27

29.73

85.48

14.52

73.45

26.12

0.43

I feel that I can deal with complaints or reminders.

68.03

31.63

68.47

31.53

80.65

19.35

69.81

29.98

0.21

I believe that I can deal with arrogant clients.

68.71

30.95

77.48

22.52

74.19

25.81

71.52

28.27

0.21

I think that I can communicate with dominant clients.

68.37

31.29

66.67

33.33

74.19

25.81

68.74

31.05

0.21

I feel able to deal with emotional clients.

79.25

20.41

81.98

18.02

83.87

16.13

80.51

19.27

0.21

I believe that I can discuss financial matters with a client.

67.69

31.97

44.14

55.86

61.29

38.71

61.24

38.54

0.21

I am convinced that I can give a client bad news about the condition of the animal.

80.27

19.39

63.96

36.04

88.71

11.29

77.52

22.27

0.21

I think that I can control my emotions during euthanasia.

87.07

12.93

92.79

6.31

83.87

16.13

88.01

11.78

0.21

  1. Participants’ self-assessment of their communication in conflict situations are presented, with 1 = Agree and 2 = Disagree. Values are stated in percent (%). For each subgroup of the professions, the data of “No answer” are not displayed, but can be calculated as missing difference to 100%