Items | Veterinary students (n = 294) | Trainees for veterinary nurses (n = 111) | Animal keeper trainees (n = 62) | All participants (n = 467) | |||||
---|---|---|---|---|---|---|---|---|---|
1 | 2 | 1 | 2 | 1 | 2 | 1 | 2 | No answer | |
I think that I can recognise conflict situations and classify them correctly. | 92.86 | 7.14 | 90.09 | 9.91 | 90.32 | 9.68 | 91.86 | 8.14 | 0.00 |
I know communication strategies to solve conflict situations through appropriate behavior. | 46.26 | 53.74 | 72.97 | 27.03 | 50.00 | 50.00 | 53.10 | 46.90 | 0.00 |
I trust myself to communicate appropriately even in emotionally challenging situations in my daily work. | 67.69 | 32.31 | 69.37 | 30.63 | 69.35 | 30.65 | 68.31 | 31.69 | 0.00 |
I feel able to make decisions in a counselling session even if I am stressed. | 71.09 | 28.91 | 67.57 | 32.43 | 67.74 | 32.26 | 69.81 | 30.19 | 0.00 |
I think that I can communicate appropriately with an angry client. | 72.11 | 27.21 | 70.27 | 29.73 | 85.48 | 14.52 | 73.45 | 26.12 | 0.43 |
I feel that I can deal with complaints or reminders. | 68.03 | 31.63 | 68.47 | 31.53 | 80.65 | 19.35 | 69.81 | 29.98 | 0.21 |
I believe that I can deal with arrogant clients. | 68.71 | 30.95 | 77.48 | 22.52 | 74.19 | 25.81 | 71.52 | 28.27 | 0.21 |
I think that I can communicate with dominant clients. | 68.37 | 31.29 | 66.67 | 33.33 | 74.19 | 25.81 | 68.74 | 31.05 | 0.21 |
I feel able to deal with emotional clients. | 79.25 | 20.41 | 81.98 | 18.02 | 83.87 | 16.13 | 80.51 | 19.27 | 0.21 |
I believe that I can discuss financial matters with a client. | 67.69 | 31.97 | 44.14 | 55.86 | 61.29 | 38.71 | 61.24 | 38.54 | 0.21 |
I am convinced that I can give a client bad news about the condition of the animal. | 80.27 | 19.39 | 63.96 | 36.04 | 88.71 | 11.29 | 77.52 | 22.27 | 0.21 |
I think that I can control my emotions during euthanasia. | 87.07 | 12.93 | 92.79 | 6.31 | 83.87 | 16.13 | 88.01 | 11.78 | 0.21 |