Table 3 Participants’ self-assessment of their communication with clients

How do you rate your communication with clients?

75.17

24.83

85.59

14.41

77.42

22.58

77.94

22.06

0.00

I think that I can build a stable relationship with a client.

94.90

4.76

95.50

4.50

90.32

8.06

94.43

5.14

0.43

I feel that I can win the trust of a client.

94.22

5.44

94.59

5.41

93.55

4.84

94.22

5.35

0.43

I can see how bonded a client is to his animal.

95.92

3.74

100.00

0.00

95.16

3.23

96.79

2.78

0.43

I am able to show empathy towards a client.

93.20

6.46

93.69

6.31

93.55

4.84

93.36

6.21

0.43

I think that I can conduct client meetings in a structured and logical way.

77.21

22.79

76.58

23.42

75.81

22.58

76.87

22.91

0.21

I believe that I can communicate with clients in a determined and confident way.

74.15

25.85

80.18

19.82

82.26

16.13

76.66

23.13

0.21

I would describe my way of communicating with clients as people-oriented.

77.55

22.45

84.68

14.41

77.42

20.97

79.23

20.34

0.43

I think that I can motivate clients to cooperate through appropriate communication.

84.69

15.31

83.78

15.32

85.48

12.90

84.58

14.99

0.43

I believe that I can inform clients about the services of the business.

88.10

11.90

87.39

12.61

85.48

12.90

87.58

12.21

0.21

I feel able to respond to an unexpected question from a client.

68.37

31.29

66.67

33.33

72.58

25.81

68.52

31.05

0.43

I think that I can use small talk adequately.

68.71

31.29

72.07

27.93

59.68

38.71

68.31

31.48

0.21