Table 2 Participants’ self-assessment of their own communication skills

How would you rate your own communication skills?

88.44

11.56

91.89

8.11

88.71

9.68

89.29

10.49

0.21

I think that I can use appropriate eye contact.

81.29

18.37

88.29

11.71

83.87

16.13

83.30

16.49

0.21

I think that I can use the tone of my voice in a controlled way during counselling.

78.91

20.75

89.19

10.81

80.65

19.35

81.58

18.20

0.21

I believe that I can actively listen to a client in a conversation.

96.60

3.06

95.50

3.60

93.55

6.45

95.93

3.64

0.43

I let my counterpart speak out in a conversation.

93.54

6.12

98.20

1.80

98.39

1.61

95.29

4.50

0.21

I consciously make sure to control my facial expression in a conversation.

63.27

36.39

78.38

21.62

67.74

32.26

67.45

32.33

0.21

I consciously pay attention to use non-verbal communication appropriately.

51.70

47.96

68.47

31.53

51.61

48.39

55.67

44.11

0.21

Do you think your communication skills should be improved?

93.20

6.80

81.98

18.02

77.42

22.58

88.44

11.56

0.00

Do you have problems with communicating in your everyday work?

65.31

34.69

54.95

45.05

38.71

61.29

59.31

40.69

0.00