Fig. 1From: Feasibility and acceptability of virtually coaching residents on communication skills: a pilot studyConceptual Model of “Fully Virtual” Coaching Session. Legend: A “fully virtual” coaching session involved: a real-time observation of the resident-patient telehealth clinical encounter by the coach, followed by resident-coach debriefing via video, phone, or email, during which the coach facilitated the resident’s self-reflection on the communication performance, provided targeted feedback, and guided the resident to identify a communication-related takeaway to be practiced before the next coaching session. Residents conducted clinic visits using secure Zoom software. The coach joined the same Zoom session as the resident and patient, introduced themselves to the patient, and then turned off video and audio and observed the resident-patient interactionBack to article page