Table 3 Checklist for quality practices in organizational capacity

1. Is there a designated team for OL implementation?

2. Is there a designated team for OL evaluation?

3. Is this team inclusive?

4. Is there a communication plan for online learning?

5. Is there a stated core value for OL?

6. Is this value reflected in daily decisions in OL?

7. Is the Standard operating procedures (SOP) document available and used by faculty?

8. Is there a policy for transparency?

9. Are the issues concerned with recruitments assignments and financial decisions discussed in the faculty meeting?

10. Are decisions regarding acceptance, fees, student selection made in an inclusive manner?

11. Are stakeholder meetings held to test community needs?

12. Are surveys used to collect community needs?

13. Are identified needs translated into learning opportunities?

14. Are online classes treated financially and in workload calculations like face-to-face classes?

1–14: document analysis

15. Is there a standard operating procedure for OL execution?

16. What percentage of the curriculum is taught online?

17. Are some of the faculty meetings conducted online?

18. Are there privileges given to online tutors?

15–17: observations

18: interviews

1. Are the educational tools matched to the objectives?

2. Are there on-campus computers?

3. How many computers are available per student (1 computer for every 4 students)

1: expert document review

2 and 3: observations / documents review

4. Is there a Learning Management System (LMS)?

5. Is the LMS user friendly?

6. Is this LMS accessible to all students?

7. Are at least 50% of its features utilized?

8. What percentage of the campus is connected to the internet?

9. Are there internet-connected study areas/libraries?

10. Is the data upload speed sufficient to run virtual meetings?

11. Is there a variation in the tools used for education?

12. What additional equipment exists to help OL?

13. Is there a sufficient number of trained technical support teams?

14. Are there financial allocations for OL course design and implementation?

15. Are provisional needs documents available, designed annually, and approved by proper authorities?

16. Is the budget handled by a special unit and is reported to the designated council around a known schedule?

4, 5, 8, 9, 11–13: observations

6 and 7: interviews / focus groups

10: observations and speed tests

14–16: interviews

1. Are the institutional mission and vision modified to include online learning activities?

2. Is there a policy and procedure (strategy) document for all online programs and courses?

3. How readily do faculty use this policy?

4. Is there an IPR office?

5. Are there guidelines for copyrights and IPR?

6. Is there a training plan for personnel?

7. Is personnel training related to their promotion?

8. Is there an online library?

1–8: document analysis

9. Is the online library accessible to students?

10. Are they aware of it?

11. Is this library being used by students and faculty?

12. Is this policy circulated?

9 and 10: interviews

11 and 12: interviews / observations