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Table 2 Providers’ emotions in provider-patient interactions

From: Self-worth and bonding emotions are related to well-being in health-care providers: a cross-sectional study

Emotions directed at the providers themselves

P (n)

N (n)

T (n)

Total (n)

Affection

0

 Affection

0

0

0

0

Joy

27

 Joy

1

0

0

1

 Contentment

3

2

4

9

 Pride

0

3

3

6

 Optimism, confidence, hope

1

3

3

7

 Relief

0

1

3

4

Anger

7

 Irritation

2

0

2

4

 Exasperation, frustration

1

2

0

3

Sadness

23

 Sadness, consternation

2

1

1

4

 Disappointment

3

0

0

3

 Shame, guilt

4

3

3

10

 Neglect, insult

5

0

0

5

 Sympathy

1

0

0

1

Fear

39

 Nervousness, fear of failure, helplessness, doubt, incompetence

15

11

13

39

Emotions directed at the patients

P (n)

N (n)

T (n)

Total (n)

Affection

25

 Affection, compassion, liking, benevolence

10

5

10

25

Joy

24

 Joy

1

2

2

5

 Zest, curiosity, interest

2

0

2

4

 Contentment

0

0

2

2

 Optimism, confidence

3

1

2

6

 Amazement

2

1

2

5

 Relief

0

2

0

2

Anger

34

 Irritation, annoyance, incomprehension

8

7

4

19

 Exasperation, frustration

1

4

1

6

 Anger

6

2

4

12

 Disgust, disliking

4

3

0

7

Sadness

26

 Sadness

2

4

3

9

 Sympathy

5

2

1

8

 Disappointment

5

3

2

10

Fear

13

 Nervousness (for the patient), worry, fear for the patient

3

1

7

11

 Nervousness (about the patient), being afraid of the patient

2

1

0

3

Emotions directed at an object/situation

P (n)

N (n)

T (n)

Total (n)

Affection

0

 Affection

0

0

0

0

Joy

29

 Zest, curiosity, interest

2

2

1

5

 Contentment

1

2

2

5

 Optimism, confidence, security

3

0

2

5

 Relief

9

7

4

20

Anger

22

 Irritation, impatience

8

2

2

12

 Exasperation, frustration

5

4

2

11

 Anger

1

1

2

4

Sadness

25

 Sadness, powerlessness, hopelessness

9

4

4

17

 Disappointment, dismay

7

2

2

11

Fear

27

 Nervousness, fear, insecurity, tenseness

13

8

6

27

  1. Note. Numbers of physicians (P), nurses (N), psychotherapists (T) and interviewees (P, N, and T combined) who reported the respective self-, patient-, and object/situation-directed emotions. Shaver’s [44] subcategory names are in the first place, supplemented with further examples of the most frequently reported emotions by interviewees. The subcategory name „cheerfulness “was replaced by „joy“, as none of the interviewees reported cheerfulness. Similarly, „rage“was replaced by „anger“and „enthrallment“by „amazement“