Table 2 Generated themes and sub-themes with supporting quotations from perceptions about the intervention
From: Video-based feedback using real consultations for a formative assessment in communication skills
General perceptions about the program | “It was great! The program could have been further expanded (2.10)” “Distressing!” (3.1) “...very important to our learning (1.6)” “Innovative and motivating”(2.1) “Transforming (3.4)” | |
Review of the video pre-recorded in a real-life setting | ||
Self-perceptions about CCS | Reviewing the own video | “It is hard to have a self-perception of our consultation, and the video feedback allows us to see our limitations and strengths.” (1.1). |
“I realized that I was authoritarian (3.16)” | ||
Reviewing the colleague’s video | “We learned with all the videos. We could see traits and actions in colleagues that also apply to us, correcting our postures and attitudes (2.11)” | |
Uncomfortable with the video | “I don’t like to see myself on video (1.5)” “The idea of recording myself in video and showing it to the group was stressful at first, but after I relaxed.” (2.9) | |
Improved learning with challenging consultations | “I learned more with the more difficult consultations, like breaking bad news, when a patient demands an unnecessary exam and patients who talk too much (2.6)” | |
Group feedback | ||
Learning new communication strategies from peer feedback | “I learned with my colleagues how to talk less and to interrupt less (3.7)” | |
Better experience in receiving and providing feedback | “We learned to provide feedback and to put ourselves in the shoes of the interviewer (2.8)” | |
Importance of feedback associated with theoretical references by the facilitator | “It could have been better integrated with the theory (3.4)” | |
Differences perceived in medical practice after the intervention | ||
Better patient-centered approach | “I learned to allow the patient to talk more and to direct my focus on the patient’s problem (1.5)” “I improved in sharing my decision with the patient (3.16)” | |
Awareness about non-verbal communication | “I began to better perceive non-verbal communication in patients and myself” (2.10) | |
Changes in emotions reactions | “I felt more self-confident during the consultations (1.6)” “I disarmed myself!” (3.13) “I became calmer and more attentive (1.8).” | |
Better consultation organization | “I improved the organization during my consultations” (2.14) “I improved the organization of my records (3.17).” | |
Incorporation of self-reflexivity | “I started to further reflect about my practices (2.18)” “I started to pay further attention to my difficulties during the consultations (1.3)” | |