Background of communication | Script conflict | Communications model |
---|---|---|
Fever of unknown origin | In the face of medical uncertainty | Relationship building and empathy |
The fever after visiting a farm | The patient’s dilemma: His/her own medical history may affect his/her uncle’s farm | Obtaining patient’s psychosomatic history |
A gallstone patient whose father died on the operation table | How to identify the fear inside the patient | Explaining medical problems & Negotiating treatment options |
A woman with advanced ovarian cancer expects to attend her daughter’s wedding next year | How to deliver bad news | Breaking bad news |
The professor went out for a meeting without informing the patient, and the resident doctor received the patient | Dealing with disappointed and angry patients | Coping with demanding patients: CALM model |
The patient was diabetic but refused to take medication. The daughter wanted the doctor to order the patient to take medication | How can doctor establish a good doctor-patient relationship with an unwilling patient | Communicating with family |