Fig. 2
Answer patterns as a function of the items 1 to 16. For each item 1–16, the figure shows the relative amount of ratings per each point of the 5-point scale. Legend: from left to right: black: below my expectations, light grey: fulfils my expectations marginally, waved: fulfils my expectations, dotted: above my expectations, medium grey: far above my expectations. Missing to 100% are “unable to comment” ratings