Quality Assurance | Continuous Quality Improvement | |
---|---|---|
Goal | How can we ensure achievement of minimum standards? | How can we promote excellence and innovation? |
Focus | What is below the standard? | What can be done to improve? |
Characteristics | Summative | Formative |
Quality judgments | Actionable feedback | |
Measurement against predefined requirements and thresholds | Feedback on strengths and areas for improvement | |
Preventing harm to learners and patients | Dissemination of innovations, leading practices, and “next” practices | |
Culture of episodic, high-stakes evaluation | Culture of continuous enhancement | |
Audit model | Coaching model |