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Table 1 Phases of Clinical conversations and associated goals in the Prepares, E.M.P.O.W.E.R.S, Enacts framework

From: Finding common ground: meta-synthesis of communication frameworks found in patient communication, supervision and simulation literature

Phase

Goals

Prepares

Sets the scene for a productive conversation

Opening

E – display empathy /address emotions

M - manage agenda

Middle

P - seek other’s perspective

O - share own observations

W - work together on goals (to achieve treatment or close gaps)

E – Empower the other with commitment to goals and self-efficacy

R – Reach agreement on plan

Close

S – Summarise issues, goals and agreed plans

Enacts

Follows up and ensures actions occur