Phase | Goals |
---|---|
Prepares | Sets the scene for a productive conversation |
Opening | E – display empathy /address emotions |
M - manage agenda | |
Middle | P - seek other’s perspective |
O - share own observations | |
W - work together on goals (to achieve treatment or close gaps) | |
E – Empower the other with commitment to goals and self-efficacy | |
R – Reach agreement on plan | |
Close | S – Summarise issues, goals and agreed plans |
Enacts | Follows up and ensures actions occur |