Skip to main content

Table 1 Phases of Clinical conversations and associated goals in the Prepares, E.M.P.O.W.E.R.S, Enacts framework

From: Finding common ground: meta-synthesis of communication frameworks found in patient communication, supervision and simulation literature

PreparesSets the scene for a productive conversation
OpeningE – display empathy /address emotions
M - manage agenda
MiddleP - seek other’s perspective
O - share own observations
W - work together on goals (to achieve treatment or close gaps)
E – Empower the other with commitment to goals and self-efficacy
R – Reach agreement on plan
CloseS – Summarise issues, goals and agreed plans
EnactsFollows up and ensures actions occur