Table 1 Communication pattern per section and number of supervisors selecting a scene within each section
Time code (Duration) | Communication pattern | Predominant communication challenge | Predominant performance judgment | Number of supervisors selecting scene (s)a | ||
|---|---|---|---|---|---|---|
All n = 17 | Doctors n = 10 | Non-doctors n = 7 | ||||
00:00–00:05 (5 s) | Structuring | Opening (hand shake) | negative | 2 | 2 | 0 |
00:06–00:10 (5 s) | Structuring | ID check (using the computer) | negative & positive | 8 | 5 | 3 |
00:11–00:30 (19 s) | Structuring | Introduce oneself | positive | 4 | 2 | 2 |
00:11–00:30 (19 s) | Structuring | Set interview goals | negative & positive | 3 | 2 | 1 |
00:11–00:30 (19 s) | Structuring | Set time frame (time pressure) | negative | 13 | 7 | 6 |
00:31–00:33 (2 s) | Structuring | Opening question | positive | 3 | 1 | 2 |
00:34–02:30 (1 min 56 s) | Facilitating | Biomedical details, listening, understanding, clarifying | very positive & negative | 11 | 6 | 5 |
00:34–02:30 (1 min 56 s) | Facilitating | Patient’s perspective, listening, understanding, clarifying | positive & negative | 10 | 3 | 7 |
02:31–03:25 (54 s) | Structuring | Summarizes and checks with patient, balancing important information | positive & negative | 10 | 7 | 3 |
03:26–03:35 (9 s) | Structuring | Transition statement and opening question for topic ‘background information’ | positive | 3 | 2 | 1 |
03:36–05:05 (1 min 29 s) | Facilitating | Biomedical details, listening, understanding, clarifying | positive & negative | 8 | 5 | 3 |
03:36–05:05 (1 min 29 s) | Facilitating | Patient’s perspective, listening, understanding, clarifying | positive & negative | 1 | 0 | 1 |
05:06–05:23 (17 s) | Structuring | Summarizes and checks with patient, balancing important information | positive & negative | 8 | 4 | 4 |
05:26–06:10 (44 s) | Structuring | Transition and opening ‘What’s next?’ | positive | 10 | 6 | 4 |
06:11–06:19 (9 s) | Structuring | End encounter | negative & positive | 8 | 5 | 3 |