Table 3 Committee member perceptions of the PEC feedback process
Theme | Examples |
|---|---|
PEC feedback is actionable | “[The PEC] allows for direct feedback that in some ways has a greater potential to create change as it represents the views of the aggregate group.” |
“Unlike other mechanisms of feedback, the PEC is truly a bi-directional discussion that ultimately focuses on modifiable elements.” | |
“What is added [by the PEC] is an authenticity and summation of feedback with the opportunity to discuss with leadership constructively to develop a plan for moving forward.” | |
Open discussion provides for more effective feedback generation than written surveys | “[The PEC is] Very helpful. Allows for open and critical review of rotations. Surveys will tend to get discarded and only those polarized to opposite ends may respond (i.e. only those very happy or very unhappy). With live feedback we can get people of all different viewpoints.” |
“I think [the PEC] is less biased than other program feedback mechanisms because the feedback is anonymous and critically evaluates the program.” | |
“Direct feedback in a group setting allows the residents to discuss and build consensus on faculty “best practices” as well as issues that are most important to them.” | |
“The main benefit [of the PEC] is that it is done in a live, town hall style session where residents are able to give specific feedback as opposed to surveys that are often disregarded and filled out as quickly as possible.” | |
The PEC is a great learning opportunity | “It gives residents the unique opportunity to get involved in the feedback process and learn to facilitate a focus group as well as learn to pare down tons of suggestions and information into a concise report.” |
“In resident feedback sessions I have learned how to redirect conversation while still making sure people are heard. It is also a new skill to provide constructive criticism and feedback to my superiors.” | |
“I think that the process of trying to be an unbiased facilitator at the meetings is a valuable experience. Then, after the feedback sessions, I can synthesize the feedback in a way that I hope will lead to a productive meeting.” |