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Table 5 Resident’s communication skills measured with the MAAS-Global, pre- and post-intervention

From: Training residents in patient-centred communication and empathy: evaluation from patients, observers and residents

  Pre-intervention Post-intervention p value
Introduction 2.26 2.35 0.68
Follow-up consultation 2.42 2.27 0.64
Request for help 0.83 0.83 1.00
Physical examination 4.21 4.14 0.67
Diagnosis 2.97 3.48 0.02*
Management 3.58 3.76 0.34
Evaluation of consultation 1.45 1.38 0.75
Exploration 2.25 2.15 0.51
Emotions 2.04 2.28 0.32
Information giving 3.31 3.35 0.80
Summarizations 1.49 1.20 0.34
Structuring 2.53 2.40 0.54
Empathy 3.75 3.95 0.13
Total MAAS-Global score 2.48 2.56 0.38
  1. *p < 0.05