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Table 4 Empathy scores of residents according to patients (measured with the CARE), pre- and post-intervention

From: Training residents in patient-centred communication and empathy: evaluation from patients, observers and residents

How was the doctor at…

Pre-intervention

Post-intervention

p value

Making you feel at ease

3.89

4.30

0.02*

Letting you tell your story

4.04

4.24

0.17

Really listening

3.94

4.31

0.03*

Being interested in you as a whole person

3.82

4.20

0.07

Fully understanding your concerns

3.92

4.23

0.08

Showing care and compassion

3.88

4.19

0.09

Being positive

3.94

4.30

0.03*

Explaining things clearly

4.17

4.44

0.10

Helping you take control

3.74

4.12

0.06

Making a plan of action with you

3.98

4.31

0.10

Total CARE score

39.50

42.69

0.04*

  1. * p < 0.05