Skip to main content

Advertisement

Table 4 Empathy scores of residents according to patients (measured with the CARE), pre- and post-intervention

From: Training residents in patient-centred communication and empathy: evaluation from patients, observers and residents

How was the doctor at… Pre-intervention Post-intervention p value
Making you feel at ease 3.89 4.30 0.02*
Letting you tell your story 4.04 4.24 0.17
Really listening 3.94 4.31 0.03*
Being interested in you as a whole person 3.82 4.20 0.07
Fully understanding your concerns 3.92 4.23 0.08
Showing care and compassion 3.88 4.19 0.09
Being positive 3.94 4.30 0.03*
Explaining things clearly 4.17 4.44 0.10
Helping you take control 3.74 4.12 0.06
Making a plan of action with you 3.98 4.31 0.10
Total CARE score 39.50 42.69 0.04*
  1. * p < 0.05