Table 2 Oncological healthcare providers’ strategies and challenges relevant for information-provision
Provider related strategies and challenges | ||
Issue | Strategies mentioned as being applied | Challenges |
Tailoring | ▪ getting the patient to start talking as soon as possible, to get impression ▪ actively ask for patient needs ▪ ask for recall of previous information ▪ ask for understanding | ▪ assess patients’ personality ▪ diversity (age, language, IQ, education level) ▪ prioritizing in view of time-constraints ▪ prevent jargon |
Structuring | â–ª provide outline, before details â–ª repeating information â–ª agenda setting â–ª summarizing | â–ª prioritizing in view of time-constraints â–ª agenda setting â–ª balance pos/neg information â–ª incorporate patient questions â–ª which / how much information |
Dealing with emotions | â–ª acknowledge emotions â–ª asking what patient can handle emotionally â–ª showing empathy â–ª non-verbal expression â–ª social talk | â–ª recognizing anxiety â–ª specific emotions, e.g., distrust, anger, dissatisfaction |
System-related strategies and challenges | ||
| Â | Strategies mentioned as being applied | Challenges |
| Â | â–ª shared protocol for information provision â–ª written / visual / online information â–ª checklists | â–ª time constraints â–ª lack of supervision / peer-review |