Table 2 Included study characteristics
From: The impact of patient feedback on the medical performance of qualified doctors: a systematic review
Author | Publication date | Study Location | Study Design | Study population and sample methodology | Intervention type | Feedback delivery | Facilitated feedback | Barr’s Kirkpatrick level of change |
|---|---|---|---|---|---|---|---|---|
Friedberg et al., [7] | 2010 | USA | Qualitative: semi-structured interviews | Volunteer sample of 72 adult primary care group leaders including medical directors, administrators, or managers in a hospital setting | Patient experience Survey: Massachusetts Health Quality Partners | “Detailed report” | No | 4a |
Brinkman et al [50]., | 2007 | USA | RCT | Volunteer sample of 36 first year paediatric residents in a hospital setting | MSF | Report including narrative comments and comparison data | Yes | 3b |
Rodriguez et al. [51], | 2009 | USA | Observational | Volunteer sample of 145,522 randomly selected patients with encounters of 1,444 primary care physicians | Patient survey | Report | Not specified | 3b |
Fustino et al. [52], | 2015 | USA | Observational | Opportunity sample of four full-time physicians working in an outpatient setting | Patient feedback intervention following Press-Ganey patient satisfaction survey | Weekly email reports | Yes | 3b |
Violato et al., [53] | 2008 | Canada | Longitudinal | Convenience sample of 250 (169 men, 81 women) randomly selected GPs, or family doctors. | MSF:PAR | Report | Yes | 3b |
Ferguson et al. [13], | 2014 | UK | Systematic review | N/A | MSF | Report including aggregate scores and comparison data | Mixed | 3a-3b |
Reinders et al. [54], | 2011 | Netherlands | Systematic review | N/A | Patient feedback | Report | Not specified | 1-3b |
Overeem et al. [55], | 2012 | Netherlands | Observational | Volunteer sample of 236 (144 men, 92 women) medical specialists | 360-degree feedback | Report | Yes: mentor | 3a |
Overeem et al. [10], | 2010 | Netherlands | Observational | Volunteer sample of 109 consultants working in a hospital setting | MSF: PAR, ABIM, AAI, completion of a descriptive and reflective portfolio, assessment interview and personal development plan. | Report | Yes: “trained facilitator” | 3a |
Nielsen et al. [56], | 2013 | Denmark | Observational | Volunteer sample of 32,809 inpatients survey responses. Volunteer sample of department heads, and purposeful sampling of 24 representatives (eight doctors, eleven nurses, and five managers) | Patient surveys | Report | Not specified | 3a |
Lewkonia et al. [8], | 2013 | Canada | Observational | Purposeful volunteer sample of 51 family physicians and general practitioners | MSF: PAR and facilitated practice visit | Report | Yes | 3a |
Overeem et al. [57], | 2009 | Netherlands | Qualitative: semi-structured interviews | Purposeful sampling of 23 (14 male, 9 female) consultants working in a hospital setting | MSF: PAR and ABIM, portfolio construction and personal development plan including improvement goals | Report with narrative comments | Yes: trained facilitator | 3a |
Sargeant et al. [58], | 2011 | UK | Qualitative: semi-structured interviews | Volunteer sample of 13 GP trainer and trainees | MSF | Report | Yes: trainers | 3a |
Sargeant et al. [59], | 2009 | Canada | Qualitative: semi-structured interviews | Volunteer sample of 28 purposefully sampled family physicians | MSF: NSPAR | Mailed report | No but could be requested | 3a |
Sargeant et al. [2], | 2008 | Canada | Qualitative: semi-structured interviews | Volunteer sampling of 28 (22 men, 6 women) purposefully sampled family physicians | MSF:PAR | Report | No but requested | 3a |
Sargeant et al. [60], | 2007 | Canada | Qualitative: semi-structured interviews | Volunteer sample of 28 doctors (12 high performing, 16 in the average /lower-scoring group) identified through purposeful sample | MSF: PAR | Mailed reports | No | 3a |
Edwards et al. [11], | 2011 | UK | Qualitative: semi-structured interviews | Stratified volunteer sample of 30 general practitioners (21 males and 9 females) | Patient-experience survey: including CPAQ and IPQ | Report | Not specified | 3a |
Miller et al. [17], | 2010 | UK | Systematic review | N/A | Workplace based assessment | Report | Not specified | 3a |
Wentlandt et al. [61], | 2015 | Canada | Mixed methods | Volunteer sample of 4 department chiefs and 12 physician participants (9 men, 3 women) | The Physician Quality Improvement Initiative (PQII) | Report | Yes: department chief | 3a |
Burford et al. [1], | 2011 | UK | Qualitative: telephone interviews | Volunteer sample of 35 junior doctors (13 male, 22 female [6 F1 doctors, 29 F2]), and random sample of 40 GP patients (20 male, 20 female) | Patient experience survey: Doctors interpersonal skills questionnaire (DISQ) | Report | Yes, if sent directly to supervisor | 2b |